ArhausReviews of arhaus.com

Arhaus charges too much interest. I failed to pay my reoccurring balance interest free on time by mistake. I knew I would get charged the interest on that purchase at that time. What I didn’t know is that after I had made huge payments to Arhaus for the remaining purchased balance that they would continue to charge interest on the interest they had already charged me. Highway Robbery!! I called them to ask why they are charging me interest on interest. Reply: it’s in the contract that I signed. That may be the case but it’s wrong!!! I will never buy anything from them again and I have bought a many items from them.

Very poor customer service. Refuses to unsubscribe my contact details. Poor environmental and sustainability practices.

We decided to invest in a nicer couch for my family. After having multiple back surgeries and needing something more comfortable we began shopping around. We settled on the Arhaus, Coburn 3 piece motion sofa. With the way the craftsmanship is described and quality is marketed on their website I had high hopes for this to last a long time in our home. After spending $6,000 on a sofa I’ve never been more disappointed in my life with a furniture purchase. The tag on the underside says made in China and after just two years the couch has become the most uncomfortable, unsightly piece in our home. The cushions barely held up after a year and a half. You basically sit on the frame and can hear the wood creak when you move. I am honestly blown away by the predatory sales tactics of Arhaus and lack of honoring their product’s quality. Reading into the website and warranty information it’s very clear they knew exactly what they were doing to cover themselves for each and every part of their product. The verbiage is written just exactly to the point where nothing you as the customer are experiencing will be covered under their “promise of quality”. There is no customer review section across their website, which should have been a red flag for me before purchasing, as now I know very clearly why. I highly disappointed and take this as a life lesson from a giant corporation that I expect was great at one point and has resorted to shoddy sales tactics to market their underwhelming, cheap foreign furniture. Needless to say I will never spend another cent at Arhaus.

We have purchased furniture from Arhaus since they were founded in the flats in Cleveland - over nearly 30 years. Since then, we have bought thousands of dollars of furniture from them. Unfortunately, we found out that they are not the same kind of company they were back then. Last year we remodeled our kitchen and our decorator, who also buys thousands of dollars’ worth of furniture from Arhaus every year suggested Gage Faux Leather bar stools for our kitchen counter. They were expensive but they looked great, and we bought 3 of them through the decorator. Within a year the Faux leather seats started to wear out. My wife and I are not large, heavy people and we have no children living in the house. This seemed totally unacceptable considering their price point. We even tried rotating the three chairs so that we were not always sitting on the same ones. Our decorator contacted Arhaus and filed a claim to see what could be done to correct this problem. After much back and forth, they were told that the warranty was only on the frame, not the material and so they were not going to do anything to correct (or even investigate) the problem. Just a flat “no, nothing we can or will do”. Regardless of what the "warranty" says, a reputable company would at least look into the issue and try to do something to satisfy their customers. The costly stools were purchased from what was assumed to be a company who would stand behind their products. We bought them from Arhaus not the manufacturer. We wrongly assumed that Arhaus sold only quality products and that they stood behind the products they sold and more importantly they cared about and took care of their customers and of their reputation. We were wrong! So, no more purchases from Arhaus for us. And we recommend others find alternative retailers for "higher end" furniture. Ones who actually care about their customers. Ones who have not forgotten the importance of customer service, care, and satisfaction.

Order #10A721640 I’m very disappointed with my experience ordering from Arhaus. My order arrived missing a chair, and no one has been able to provide an estimated delivery date. The chairs that were delivered look outdated and nothing like the photos online. I wanted to exchange them, but customer service told me I can’t do that until the missing chair arrives—which makes no sense. I’ve spoken with three different representatives and none of them were helpful or informed. For a company that presents itself as premium, the service has been anything but. I expected better from Arhaus.

I had a great experience with Arhaus a few years ago, but this latest purchase has been an absolute disaster from start to (hopefully soon) finish. The first salesperson I worked with was disorganized and difficult to follow, which made the process frustrating right out of the gate. When I asked for a different sales rep, the next one seemed more interested in pushing the sale through than actually helping me. I was told the couch would be delivered in 6–8 weeks. That timeline came and went with no update. I had to call the store myself, only to be told there was another 4-week delay. Not once did anyone proactively reach out. Trying to get help through Arhaus concierge was equally disappointing. Despite claiming a 48-hour response time, it routinely took a week or more to get even a basic reply—if they responded at all. By week 12, I still hadn’t heard anything. I had to call again, only to find out there was yet another delay. Only after that call did customer service finally respond and offer less than a 10% reimbursement—as if that makes up for the complete lack of service and accountability. Weeks later, I checked the order status myself and found it had moved into delivery prep. No email. No phone call. Nothing. Just another task for me to chase down. I had to call and pay the delivery balance, and now I’m waiting again for a scheduling call. At this point, I have zero confidence that I’ll receive my furniture within the next two weeks. If it does finally show up, that will make it a full 16 weeks—twice the delivery window I was promised. This experience has been marked by poor communication, broken promises, and customer service that borders on non-existent. Arhaus has clearly lost sight of what it means to support customers post-sale. I won’t be shopping here again, and I’ll actively discourage others from doing so.

Pricing is absolutely gonzo in the worst way: pure fairy dust, little to do with quality or cost to make, and all to do with online-shopping algorithm. I acquired (2) Jagger Dining Chairs for a royal, royal fee. When I purchased them (even then priced as if at a discount) they were 699.00. Now they're full price at 479.00. I casually spotted them at everything in between. The make is decent, sturdy, even comfortable, but not what you'd expect. The cushion is thin and cheap and quickly compresses. The metal-colored arm rests are just that: colored with paint, not metal. Cheap. They chipped almost immediately. I bought some beautiful, lasting vintage dining chairs, so looked to offload these. I asked for 280 each, what I assumed was truly reasonable and in line with their true value. Not a single bite came above 150 per. The secondary market isn't so stupid as me. Do not buy from Arhaus, trust a fool that's wisened.

Horrible customer service beyond words