ArhausReviews of arhaus.com

Furniture took a year to get here. Had to order online due to Covid. I expected quality merchandise. After having one year the cushions feel like cheap foam. Very disappointed. But, cushions are not waranteed for the inner material.

UPDATED… I finally reached someone at corporate headquarters. Todd Bauer, VP of Customer Service. He’s only a couple of months into this role - trying to fix the customer experience issues at Arhaus many of us have been frustrated by. Once he got involved, (1) he acknowledged they missed the boat on several occasions where I deserved better, (2) he moved quickly - within 1 day - toward a resolution we both found satisfactory. My advice - until Todd can revamp their current processes, continue pushing until you get help from HQ. You can absolutely request someone beyond the “concierge service”. Todd was fantastic, seems to be the right guy to help this company. I wish him well. Because of his involvement, I give them 3 stars vs the 1 star I had initially given. OLD POST: After a year of fighting with Arhaus about their “worry free” warranty on a ~$10,000 sofa (in a year, not a single person returned my call… you have to spend hours trying to track someone down - the store manager finally helped me), they didn’t take any action until I threatened to file a complaint with the attorney generals office. Today was the day they were supposed to replace all the cushions. Their “concierge service” just showed up, dropped off boxes of cushions, and said “we were instructed not to install them for you. Sorry”. And they left. Are you serious!?!?!? What company sells you a “worry free” warranty, then when it breaks, they drop off a box of parts and say “fix it yourself”???? These are impossible for 1 person to swap out on their own do to the fit/size, so now I have to find it hire someone to install these for me. I’ve had it with this company. It’s complete garbage. First call this morning is to the AGs office.

Placed an order for a dining room table in January. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. I called to check on the order since we are entering the second week of April. I was informed that the benches are ready but the table will likely be delayed until May!! The lady was super nice and I received a prompt answer which is nice in today's world of purchasing.