ArhausReviews of arhaus.com

I bought a sectional in 2021. I was told I could wash cushion covers. Well you really can't. Mine have fallen apart. I spent $8000!!! On performance fabric I guess you can't wash. I went to the store they were so damn rude to me. Pretty much told me I was stupid. Now I am out of $8000 for a sofa only 5 years old. I have numerous issues with the cushions as well. They've been replaced also. WHAT A JOKE DON'T SHOP AT ARHAUS. THEIR CUSTOMER SERVICE IS HORRIBLE. PRODUCTS ARE HORRIBLE.

I’ve purchased over $60,000 worth of furniture in the last six months. I am so disappointed to say the least. I have so many pieces that are up for exchange because they sent me the wrong items after waiting months for them. This is an ongoing mistake that happens with them often customer service is extremely hard to get through to and get any real customer service. I highly advise if you’re looking to spend money on furniture buy from Restoration Hardware instead. I have purchased for the last four years with restoration hardware and have been very satisfied in customer service and in quality respiration hardware actually send you the correct pieces and the quality is much higher than Aarhus. Long story short I’m still waiting for a couch that I ordered in September and it is going to be March. It was delivered to me incorrectly twice. The crazy thing is that when you call customer service about problems like mine you can’t get to any manager or any personnel in charge they give you the runaround even when you spend $8000 on a couch. I’ll say it one more time do not purchase from Aarhus. If you’re going to make an investment, please purchase from restoration hardware take it from me. It’ll save you many many months of headaches.

Trinity and Tara at Arhaus provided an exceptional design experience from start to finish. Trinity took the time to understand my personal style and how I wanted my forever home to feel. She guided me through selecting the perfect sofa, dining table, and chairs, an end table, and a stunning rug that brought the entire space together beautifully. Tara’s rendering gave me a clear visual of the layout and ensured the room felt cohesive rather than cluttered. Their professionalism, attention to detail, and genuine care made this process seamless and enjoyable. I’m truly grateful for their outstanding service and the relationship we’ve built along the way. If you’re searching for knowledgeable, talented, and customer‑focused professionals, I highly recommend visiting Trinity and Tara at Arhaus.

I wish I had seen these reviews before going to the Fairfax Corner store. The salesperson was so kind at first, but then turned into a vampire when I complained about the delivery delays. She got really nasty. Is this how Arhaus trains you to treat customers? Delivery delays with no hope in sight. They claim the chairs will go from Ohio to Baltimore, and that takes 2 weeks, and then Baltimore to Fairfax takes another 2 weeks, yet they charged my card.

I ordered an item and was told it would arrive in june 2026. It came in feb but was the wrong color. I went to the store and asked for assistance to carry it inside and was told they dont do that. Once returned i asked about another item which was not in stock and asked if it could be held until my return but was told they couldnt help me with that either. the staff are incredibly unkind and unhelpful what a disappointment

We ordered and paid for one set of 4 Naka bowls on 26 December 2025. To our surprise, on 7 Jan 2026, we received only 1 bowl and contacted Arhaus Concierge. Arhaus apologized for the mistake made by shipping/packing/warehouse and promised to send us one set. On 23 Jan 2026, we AGAIN received only 1 bowl. We spent hours with Arhaus to get the remaining bowls. On 31 Jan 2026, we received FOR THE 3RD TIME just ONE bowl, not a set. When we called Arhaus on 1/31/2026, a female rep maligned us by saying that her record showed one set had been mailed and that the total weight of 4 bowls was 3lbs. She accused of lying about it, talked over us, and was completely unprofessional. We weighed the box, packing material, and one bowl, which weighed 3lbs, We sent to Arhaus concierge a photo and a video of us packing the empty box with packing material and 1 bowl, and then immediately weighing the box on our scale: 3lbs. Hence a set of 4 bowls in a heavy box with adequate packing materials would have weighed much more than 3 lbs. Arhaus's inability to fulfill a simple order for over 1 month is unacceptable. What's even more outrageous is Arhaus rep accusing us of LYING about it and offering a $10 credit (which is ridiculous, since we can't even purchase one bowl at that price) for "inconvenience." We are absolutely done with Arhaus. Good Bye, Arhaus.

I purchased an Arhaus Kipton couch in April 2025, expecting high-end quality that matched the premium price. Less than a year later, at least six cushion covers have come undone, exposing the cushion inserts. This is unacceptable for furniture at this price point. I filed a warranty claim in early November 2025. Since then, I have emailed Arhaus nearly 10 times and called at least five times. My emails have gone completely unanswered. Every phone call ends the same way: vague apologies and a request to “give them a few more days” while they supposedly check with vendors or the parts/warranty department. It is now approaching February 2026, and I still have no timeline, no resolution, and no meaningful response. I don’t know when—or if—this issue will be fixed. The product quality is disappointing, but the lack of follow-through and communication is far worse. For a company that positions itself as luxury furniture, this level of customer service is shocking. I regret this purchase and would strongly caution others before buying from Arhaus.

I purchased 4 Aimee style chairs from Arhaus inOctober from the website. I waited over 2 months to receive them. They were very well packaged. However, after unpacking them each chair has a defect in the rattan backs. I have contacted customer service but have not been able to reach a suitable agreement. I would not recommend purchasing any of their products with the rattan accent as all 4 chairs have issues. This is not a 1 off problem. In addition, I would only purchase from a physical store so you have a face of the company to deal with. My experience has been miserable.