Aon Affinity Travel PracticeReviews of aontravelclaim.com

The refund process was easy to navigate for us during a difficult health time. We received refund effortlessly

Three days before we were to leave on a cruise ,both my husband and myself were diagnosed with Covid 19.We notified the Cruise line who referred us to Aon Affinity.The customer service person was very helpful explaining that we have to provide proof and the procedure we had to follow. The on-line steps were too hard for me so they allowed us to fax the Doctor's statement. Once the received the info we received our refund within a week. A clean and sufficient process. Excellent service. Thank you.

Very easy online claim submission; prompt response & reimbursement without any questions, concerns. Full reimbursement via US Mail received.

Process was easy and straightforward. Claim was paid within less than a month after filing. The fact that the claim was filed shortly before and paid only days after Christmas only serves to increase my satisfaction.

great service and very professional

Once I had submitted the required forms and doctor's statement, my claim was quickly resolved.

After nearly 30 years of purchasing travel insurance, my fear of having to file a claim and fight to receive a equitable settlement proved to be unfounded, at least with this company. I woke up in a hotel in NYC the day prior to our cruise departure and based on past experience, told my wife we were not going to be cruising the next day. During the train trip home I was evacuated from the train by ambulance and admitted to a hospital with what turned out to be pneumonia. After recovering from that, I began the tedious task of filing a claim. As it turned out the process was much less difficult than I expected. There was no back and forth with the insurance company, no "we will not pay unless.... The claim was settled and paid in less than two weeks. Very impressive. It is unlikely I will ever be able to utilize Aon again as I believe my travel and cruise days are over but ever I do have the need to purchase travel insurance I will not hesitate to purchase it from Aon.

Received refund promptly after submitting Dr paperwork