Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
599 reviews
Aon Affinity Travel PracticeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
They processed and settled my claim in a very timely manner. Excellent service. I’ll definitely use Aon for all my travel plans.
By KASEY B.
Response from Aon Affinity Travel Practice· Jun 10, 2025
We are happy to hear Kasey!
The process was well designed and the flow was easy to follow.
By Mark C.
Response from Aon Affinity Travel Practice· Jun 10, 2025
Great feedback Mark, thank you.
They were very helpful when I got sick at the last minute and had to cancel my trip.
By Debbie K.
Response from Aon Affinity Travel Practice· Jun 16, 2025
Thank you for sharing Debbie. We are glad you felt our team was helpful.
We unfortunately could not go on a scheduled cruise because of a serious illness. We filed a claim, it was processed quickly and the funds were deposited into our bank account. Could not ask for anything more.
By Brian B.
Response from Aon Affinity Travel Practice· Jun 16, 2025
We are happy to hear you were reimbursed quickly Brian.
The form was easy to fill out and return. Answers back were given within good timing. Refund was given in full and appreciated.
By Renee M.
Response from Aon Affinity Travel Practice· Jun 16, 2025
Thank you for the kind words Renee.
Took some failures with Aon to figure out you need to buy the best protection they offer and also to get their special forms for medical reasons why you cannot make the trip so, call them if you have to cancel and as an old fart like me that does happen sadly!!
By Paul D.
Response from Aon Affinity Travel Practice· Jun 10, 2025
Thank you for your review Paul.
I had to cancel our cruise due to an injury. I received our reimbursement within one month. Very efficient!
By JWood
Response from Aon Affinity Travel Practice· Jun 16, 2025
Happy to hear the process was efficient.
I had a medical emergency 10 days before our scheduled flight for a 20 day vacation. My Cardiologist completed the physician statement and we had our complete refund within two weeks. Excellent service.
By Jodi L B.
Response from Aon Affinity Travel Practice· Jun 16, 2025
Thank you Jodi, we are happy you felt you received excellent service.
