Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
599 reviews
Aon Affinity Travel PracticeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
The claims process was simple and the reimbursement was very prompt.
By Ed S.
Response from Aon Affinity Travel Practice· Jun 16, 2025
We are happy to hear you felt the process was simple and reimbursement was made promptly. Thank you Ed.
Once I got the doctors documentation right, the claim was paid quickly. I appreciate the help of the agent involved to get me on the right track to file what was a very justified claim.
By Don M.
Response from Aon Affinity Travel Practice· Jun 16, 2025
Thank for posting Don.
I recently had a lot of pain on an cruise. I was treated by the ship's medical team. I wasn't sure how my claim would be settled through my trip insurance other than I expected to wait a long time for reimbursement. I have never been so impressed!!! They asked one question, processed the claim and sent me a check within a week! Incredible!!
By Nancy M.
Response from Aon Affinity Travel Practice· Jun 10, 2025
Thank you for the kind words Nancy!
Submitted documents requested and the claim was reviewed and approved within one day. Received funds online within 3 days after approval.
By Tom M.
Response from Aon Affinity Travel Practice· Jun 10, 2025
We love to hear experiences like this Tom, thank you.
The most useless travel insurance. Beware. We had to cancel our cruise for medical reasons, and AON refuses to refund us $1,009. This company will cheat you. It is worthless, unethical, and very unprofessional. DO NOT USE THIEM. This is a very unethical and unprofessional company.
By Dwane S H.
Response from Aon Affinity Travel Practice· Jun 10, 2025
We are very sorry to hear that the plan has not met your expectations.
This was an easy straightforward process. I had my doctor fill out the forms and sent them in and got paid. Absolutely no hassle at all.
By Allen
Response from Aon Affinity Travel Practice· Jun 10, 2025
Allen, we are happy to hear the process was easy and straight-forward for you. Thank you.
The process was clearly explained and was handled very quickly.
By Schuyler W.
Response from Aon Affinity Travel Practice· Jun 10, 2025
Thank you for sharing your experience.
When you purchase travel insurance, you rarely believe you will need it. However, my travel companion for a purchased trip to France became ill and we had to cancel our plans. Aon Affinity refunded most of the purchased price (in accordance with Road Scholar's T&Cs) and I was able to book substitute travel.
By Connie V.
Response from Aon Affinity Travel Practice· Jun 10, 2025
We are happy to hear that Connie, thank you.
