Anker SOLIX USReviews of ankersolix.com

Response from Anker SOLIX US· Oct 10, 2026

Dear James, We are very sorry that we have not yet been able to offer you a practical and effective solution. We are currently working intensively to improve our service and offer you and all our customers a significantly better shopping and support experience. We take your feedback very seriously, and we thank you for bringing these shortcomings to our attention. We are currently working hard to improve our service and provide you and all our customers with a significantly better shopping and support experience. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly via email to follow up on your case and find a solution with you as quickly as possible. Please be assured that we take your concern seriously and will do our best to provide a suitable solution. Thank you for your patience while we carefully review your case again. Sincerely, Anker SOLIX Customer Support

Response from Anker SOLIX US· Sep 28, 2026

Dear Curveto, Thank you very much for your feedback, and also for your recognition of the product hardware. We’re sorry to hear that the documentation, especially for the Smart Meter, did not meet your expectations. We completely understand your point that important specifications and installation information should be clearer and more complete before purchase, not only after the product has arrived. Your comments are very valuable to us. We take this issue seriously and have shared your feedback with the relevant team for further improvement. We are currently working to improve our service and provide all customers with a better shopping and support experience, including clearer product documentation and more accessible information on our website. We have already reviewed your feedback, and our official Anker SOLIX support team will contact you directly by email to follow up on your case and provide any assistance we can as quickly as possible. Please rest assured that we value your concerns and will do our best to improve. Thank you again for your patience and for taking the time to share such constructive feedback. Sincerely, Anker SOLIX Customer Support

Response from Anker SOLIX US· Sep 20, 2026

Hi Dan, We’re very sorry to hear about your experience with the unit not charging properly. We completely understand your concern — the purpose of a battery backup is to provide reliable power, so having to shut the unit down and cut power to your device is understandably frustrating. When receiving the device, we generally recommend updating the firmware before use, as some charging-related issues may be caused by firmware behavior and can sometimes be improved after an update. However, we understand that this experience has affected your confidence in the unit’s reliability. We are currently working intensively to improve our service and offer you and all our customers a significantly better shopping and support experience. We take your feedback very seriously, and we thank you for bringing these shortcomings to our attention. We are currently working hard to improve our service and provide you and all our customers with a significantly better shopping and support experience. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly via email to follow up on your case and find a solution with you as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback, and we hope to have the opportunity to support you further and restore your confidence in the product. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX US· Sep 8, 2026

Hi, Thank you for sharing your feedback. We’re very sorry to hear about the issue you experienced with your account points, and we sincerely apologize for the inconvenience this has caused. At present, reward points can only be displayed under the same account used when placing the order, and unfortunately, points cannot be merged or transferred between different accounts. We understand that this is disappointing. Please rest assured that we take your feedback seriously. We are continuously working to improve both our service and the overall shopping experience for all customers, and we truly appreciate you bringing this issue to our attention. We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly by email to follow up on your case and work with you toward a solution as quickly as possible. Thank you again for your patience and understanding. We appreciate your continued trust in Anker products, and we hope this unit will meet your expectations as well. Sincerely, Anker SOLIX Customer Support

Response from Anker SOLIX US· Aug 24, 2026

Hi Mark, Thank you for your feedback. We’re sorry to hear that the product did not fully meet your expectations. The device does have power buttons on the screen panel. It is equipped with a main power button as well as a separate AC output button. When using the AC output function, please first press the main power button to turn on the unit, and then press the AC output button. Once the indicator light on the AC button turns on, the AC outlets should begin supplying power normally. If the AC output has turned off due to the unit’s automatic shutoff logic, you can also simply press the AC output button again to quickly reactivate output. Regarding runtime, the actual operating time mainly depends on the total power consumption of the connected devices. If you can share the rated wattage of your TV and Internet equipment, we’d be happy to help estimate whether the unit is performing normally. We haven't reviewed your order information, and our official Ankeer SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to assist you further. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX US· Aug 4, 2026

Hi, We sincerely apologize for the issues you’ve experienced with the battery draining faster than expected and the solar panel performance not meeting your expectations. We’re very sorry for the inconvenience this has caused. Under normal conditions, solar panel conversion efficiency can be affected by several environmental factors, such as the panel angle, shading, temperature, and surrounding conditions. In general, a real-world conversion level of around 60%–70% can fall within a normal range depending on the setup and conditions. At the same time, we completely understand your disappointment, especially since this experience has not matched your expectations of the SOLIX product line. We have already arranged for a specialist to review your case and are actively following up. Our goal is to help resolve the issue as quickly as possible and, if needed, assist with a replacement promptly. Our official Anker SOLIX Support Team will contact you directly by email to continue following up on your case and work with you toward a solution as soon as possible. Thank you very much for your patience, understanding, and feedback. Sincerely, Anker SOLIX Customer Support Team

Response from Anker SOLIX US· Jul 29, 2026

Hallo, Es tut uns sehr leid, von Ihren Erfahrungen zu hören. Wir entschuldigen uns aufrichtig dafür, dass der Fabrikationsfehler und die Verzögerung bei der Bearbeitung Ihrer Ersatzanfrage Ihnen so viel Ärger bereitet haben. Wir verstehen vollkommen, wie enttäuschend es ist, ein defektes Produkt zu erhalten und dann einen langwierigen Ersatzprozess ohne zeitnahe Informationen erleben zu müssen. Das ist natürlich nicht das Erlebnis, das wir unseren Kunden bieten möchten, und wir bedauern die entstandenen Unannehmlichkeiten sehr. Wir entschuldigen uns außerdem dafür, dass unser Ersatzprozess und unsere Reaktionszeiten nicht Ihren Erwartungen entsprochen haben. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihr Feedback ist uns sehr wichtig, und wir werden weiterhin daran arbeiten, unsere Kommunikation und unseren Kundenservice zu verbessern. Falls Sie das Produkt dringend benötigen, können wir je nach den Umständen möglicherweise auch einen Expressversand des Ersatzprodukts veranlassen. Derzeit konnten wir Ihre vollständigen Bestelldaten über die Plattform noch nicht bestätigen. Wir haben Ihre Daten bereits über die Plattform angefordert, um Ihnen den bestmöglichen Kundenservice bieten zu können. Bitte kontaktieren Sie in der Zwischenzeit unser Support-Team unter [email protected] und teilen Sie uns Ihre Bestelldetails mit. So können wir Ihr Anliegen schneller bearbeiten und Ihnen umgehend weiterhelfen. Vielen Dank nochmals für Ihr Feedback. Wir freuen uns über die Gelegenheit, die Angelegenheit zu klären und Sie bestmöglich zu unterstützen. Mit freundlichen Grüßen, Ihr Anker SOLIX Kundenservice

Response from Anker SOLIX US· Jun 22, 2026

Dear Ivan, We're very sorry to hear about your experience with the slow and delayed shipping. We understand how frustrating this can be — waiting for a product you're excited to try is tough, and we appreciate you bringing it to our attention. We have reviewed your order information, and our official Anker SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. We hope you'll soon have the product in hand and enjoy using it. Thank you for your patience while we look into this for you. Best regards, Anker SOLIX Customer Support