Anker SOLIX USReviews of ankersolix.com

Response from Anker SOLIX US· Oct 23, 2026

Hi, We're very sorry to hear about your experience with the device stopped working issues. We are very sorry to hear about your experience with poor customer service, and we sincerely apologize that we have not served you better. We completely understand your concerns and would like to help resolve this for you. At the moment, we haven't been able to locate your order details through the available information. We've already attempted to request your information through the platform so that we can provide proper after-sales support. In the meantime, we kindly recommend reaching out to our official support team at [email protected] with your order details. This will allow us to better understand your situation and assist you as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX US· Oct 23, 2026

Hi, We’re very sorry to hear about your experience. Regarding the connection between the S2000 and the solar panel, under normal circumstances, the XT60 to MC4 cable is included in the solar panel package, so no additional purchase should be required for standard use. However, if you are connecting multiple solar panels in parallel, then extra cables or accessories may indeed be needed. We’re sorry that this was not clearly communicated and that you received mixed messages from customer service. We completely understand your concerns, and we apologize that our service did not meet your expectations. At the moment, we have not yet been able to identify your order details based on the information currently available to us. We have already attempted to request your information through the platform so that we can provide proper after-sales support. In the meantime, we kindly recommend contacting our official support team at [email protected] with your order details, so that we can better review your case and assist you as quickly as possible. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX US· Oct 23, 2026

Hi Jessica, We're very sorry to hear about your experience with the order delivery being too slow and that it took over three weeks to arrive. We are actively doing everything we can to expedite future shipments and create a better shopping experience for you. We understand how frustrating this can be, and we appreciate you bringing it to our attention. At the moment, we haven't been able to locate your order details through the available information. We've already attempted to request your information through the platform so that we can provide proper after-sales support. In the meantime, we kindly recommend reaching out to our official support team at [email protected] with your order details. This will allow us to better understand your situation and assist you as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX US· Oct 23, 2026

Dear Suilamia, We are very sorry to hear about your experience and sincerely apologize that we have not yet been able to provide you with a practical and effective solution. We understand your concern regarding the power station running out of power faster than expected. In actual use, the battery runtime can vary depending on the power consumption of the connected devices, but we also understand how disappointing it is when the real-world performance does not match your expectations. We take your feedback very seriously, especially your comments regarding the product experience and the support you received. We are continuously working to improve both our service quality and the overall customer experience. At the moment, we haven't been able to locate your order details through the available information. We've already attempted to request your information through the platform so that we can provide proper after-sales support. In the meantime, we kindly recommend reaching out to our official support team at [email protected] with your order details. This will allow us to better understand your situation and assist you as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX US· Oct 19, 2026

Hallo, es tut uns sehr leid zu hören, dass Ihre Sendung seit längerer Zeit nicht auffindbar ist und das Problem bislang noch nicht gelöst werden konnte. Wir verstehen Ihren Ärger und Ihre Enttäuschung in dieser Situation vollkommen. Gerne möchten wir Ihnen dabei helfen, den Fall weiter zu prüfen und eine passende Lösung für Sie zu finden. Dafür benötigen wir bitte noch einige relevante Informationen bzw. Unterlagen, damit wir den Fall bewerten und gegebenenfalls eine Ersatzlieferung veranlassen können. Aktuell konnten wir Ihre Bestelldaten anhand der uns vorliegenden Informationen leider noch nicht eindeutig zuordnen. Wir haben bereits versucht, Ihre Kontaktdaten über die Plattform anzufordern, damit wir Ihnen gezielt weiterhelfen können. Bitte wenden Sie sich in der Zwischenzeit gern direkt an unser offizielles Support-Team unter [email protected] und senden Sie uns Ihre Bestelldaten mit. So können wir Ihren Fall schneller prüfen und Sie bestmöglich unterstützen. Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir wissen Ihr Feedback zu schätzen und hoffen, die Gelegenheit zu erhalten, Ihnen weiterzuhelfen. Mit freundlichen Grüßen Anker SOLIX Customer Support

Response from Anker SOLIX US· Oct 19, 2026

Hallo Simon, es tut uns sehr leid zu hören, dass Sie diese Erfahrung mit Ihrer C300 DC-Bestellung gemacht haben. Wir entschuldigen uns aufrichtig dafür, dass Sie trotz angezeigter Verfügbarkeit keine rechtzeitige Information erhalten haben und unser Service in diesem Fall nicht Ihren Erwartungen entsprochen hat. Wir verstehen Ihren Ärger sehr gut – insbesondere, da Sie erst nach mehreren Wochen darüber informiert wurden, dass das Produkt doch nicht lieferbar ist. Dass Sie sich in dieser Situation nicht ausreichend betreut oder ernst genommen gefühlt haben, bedauern wir sehr. Aktuell konnten wir Ihre Bestelldaten anhand der uns vorliegenden Informationen leider noch nicht eindeutig zuordnen. Wir haben bereits versucht, Ihre Kontaktdaten über die Plattform anzufordern, damit wir Ihnen gezielt weiterhelfen können. Bitte wenden Sie sich in der Zwischenzeit gern direkt an unser offizielles Support-Team unter [email protected] und senden Sie uns Ihre Bestelldaten mit. So können wir Ihren Fall im Detail prüfen und Sie schnellstmöglich unterstützen. Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir wissen Ihr Feedback sehr zu schätzen und hoffen, die Gelegenheit zu bekommen, die Situation noch für Sie klären zu dürfen. Mit freundlichen Grüßen Anker SOLIX Customer Support

Response from Anker SOLIX US· Oct 13, 2026

Hi, We’re very sorry to hear about your experience, and we sincerely apologize for the shipping issues as well as for the phone calls being disconnected. This is absolutely not the level of service we want to provide, and we completely understand why you feel frustrated and disappointed. We’re also very sorry that our online support did not give you the help you needed. After multiple phone calls, long chats, and repeated follow-ups, you should not have been left feeling ignored or unsupported. We truly regret that this experience has made you feel like you are not a valued Anker customer. At the moment, based on the information available through this platform, we have not yet been able to locate your order details. We have already attempted to request your information through the platform so that we can provide proper after-sales support. In the meantime, we kindly ask you to contact our official support team at [email protected] and provide your order details. This will help us better understand which items have not yet shipped and allow us to assist you as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback, and we sincerely hope to have the opportunity to support you further and improve your experience. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX US· Oct 3, 2026

Hi, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the installation issues and the fact that a timely and effective resolution has still not been provided. We completely understand how frustrating and disappointing this must be — especially after such a long period of time, the additional cost you had to bear, and the fact that the system is still not signed off by the building department. This is certainly not the experience we want for our customers. At the moment, we haven’t been able to locate your order details based on the information currently available to us. We have already tried to request your information through the platform so that we can provide proper after-sales support. In the meantime, we kindly ask you to contact our official support team at [email protected] and share your order details. This will help us better review your case and assist you as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and sincerely hope to have the opportunity to support you further and help move this matter toward a resolution. Best regards, Anker SOLIX Customer Support