very quick response
very quick response reliable professionnal efficient
By Kaleb
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
very quick response reliable professionnal efficient
By Kaleb
I had an excellent experience with ALT Fragrances from start to finish. The shipping was fast, and the fragrances themselves are fantastic. The scents smell amazing, last surprisingly well, and offer incredible value for the price. I've been really impressed with the overall quality. What stood out the most, though, was their customer service. One of the bottles I received was only about half full. I reached out to their support team, and they responded almost immediately. They resolved the issue quickly and professionally without any hassle. It's rare to find a company that not only makes great products but also genuinely stands behind them. Because of the quality of both their fragrances and their customer support, I'll definitely be ordering from ALT Fragrances again. Highly recommended!
By Paris
Love my fragrances but love the customer service even more. I had a shipping issue, no fault of ALT. They resolved it immediately! Sent over the pictures and within minutes I was emailed a replacement order. Thank you.
By David
Customer service is 100%. My order did not arrive when it said so I reached out to ALT and they replied immediately. I will definitely order from this company again.
By Kim
Amazing scent and perfect for its price. The smell last throughout my whole work shift which was my goal. Non-stop compliments from left to right. Ill definitely be ordering again. I've got the Alt Farouche No.29
By Dexter T.
My over experience with your company has been great, not only is your Crystal 23 Amazing. I was contacted by email and was thanked for being a loyal customer, small things matter and I really appreciate that. Yes; I will continue to be a loyal customer.
By emurk
Fantastic scents. They last about 4-6 hours per spray. Cheap enough that reapplication doesn't feel wasteful. Fantastic customer service, had one mishap with an order in the last 2 and a half years and they replied on a holiday and straightened everything out. Honestly probably the best scent brand out there in terms of quality and general care.
By Josh H.
The agent heard my dispute and assumed responsibility with great service.
By c C.