Great Customer Service!
When I got my order in I quickly realized it was the wrong sample set. After contacting customer service they quickly put a new order for the correct sample set for no charge!
By Consumer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
When I got my order in I quickly realized it was the wrong sample set. After contacting customer service they quickly put a new order for the correct sample set for no charge!
By Consumer
Not only are the fragrances incredible, the customer support is excellent as well. The price, performance and selection is more than you could ask for. I wouldn’t buy a fragrance from anywhere other than ALT.
By Anthony F.
ALT customer service team is just as awesome as the product. Thanks guys.
By Supreme M.
Great and affordable dups that smell amazing!
By Derrick P.
I’ve ordered 6 scents and they all smell wonderful. I received my orders in good time. Love this company!
By Christa T.
Great colognes and prices and excellent customer service
By Will
Fast helpful customer service.
By Angi H.
Outstanding customer service prompt to survey any request and act efficiently. The product is exactly what they say it is. I get compliments all the time and have shared links with my friends!
By Darren B.