Although I was disappointed in the…
Although I was disappointed in the product, The customer service is wonderful! I will definitely give it another chance due to the willingness of the company to fix the issue.
By Lisa
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
Although I was disappointed in the product, The customer service is wonderful! I will definitely give it another chance due to the willingness of the company to fix the issue.
By Lisa
I had the best experience with this company I received my product half empty I reached out to customer service and they had me send photos which I did a the next day I had an email saying perfume was on its way they made it right can’t do nothing but respect that tanks again ALT for these beautiful perfumes that smell awesome
By Diana R.
The customer service was on point. Responded to my email and mail my replacement pkg with urgent manner. Will definitely shop again.
By Komijen M.
Representative resolved my issue immediately and was very kind. Response time was very fast.
By Angela
Mastering customer service and great quality products. I don't see myself getting fragrances anywhere else!
By Joshua U.
Customer service is amazing and fast. Quality perfume for an amazing price
By Tori
This is my first time buying from ALT, the support and customer service is excellent. In this case, they have responded quickly, willingly and with options. 10/10. Thank you very much.
By Iaymat
great product and customer service
By Josephine Soyoung L.