Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
125 reviews
American Integrity Insurance GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Integrity Insurance is committed to providing homeowners in Florida, Georgia, North Carolina, and South Carolina with sound, comprehensive insurance coverage and an extraordinary customer experience. We strive to be a valued partner to our policyholders, agents, and community. We offer traditional and high value homeowners insurance, condo insurance, and the special coverage required for vacant homes, and policies designed for those who need less coverage or are renting out their home. We also offer extra protection, including flood insurance, watercraft insurance, and golf cart insurance as well as identity theft and equipment breakdown coverage, to help address a broad range of needs facing homeowners today.
American Integrity Insurance Group (aii.com) has 125 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
125 approved reviews, newest moderated first
American Integrity cancelled my insurance. Reason: Reduction in high concentration area due to catastrophic exposure management. I live more than 19 miles away from the Gulf of Mexico. What BS. The notice of non-renewel wwas dated 2/15/2023 but i did not receive it until 3/31/2023
By Gary M.
AIICFL sent me a low ball estimate and check, and then closes my claim in December 2022, Had American Integrity reopen the claim and haven't received any updates from AIICFL or Sedgwick (3rd desk adjuster) since. Reached out to the Florida Department of Financial Services and they contacted AIICFL who now has 50 days to response. Save yourself the frustration and hire a PA. Everyone in my neighbor has a new roof and I still have tar paper of some sort!
By Anthony B.
Useless and incompetent. Chase after a claim an chase again and again then use excuse to delay, not notified them in a timely manner of claim. Not true and months have passed, no up to date response from Adjuster except with engineer that was January. Will attempt mediation.
By Mr T.
This company gave us nothing for destroyed contents. They used every excuse in the book to avoid paying. Stay away from these crooks.
By Jean
This property and casualty insurance company in Florida has been such a huge disappointment and frustration. I continue to wait for some miracle to occur but there has not been one attempt to discuss their intial adjuster estimate and they totally continue to ignore all policyholders rights as I reviewed again tonight. Supplement claims submitted, 10 different adjusters, an engineer and second adjuster and now going on 5 months there can be no good intentions here. We are left with tens of thousands in damages, a so called lost check sent last month, never discussed with our PA, just decided whether it is right or wrong, the small amount sent, matters little to them. Back to State offices, writing editorial opinions, and meeting with two law firms this week. They dont get the luxury of taking my money and leaving me and my husband hanging out high and dry. Their operations and the actions of the contracted company Sedgwick hired to maximize profits and minimize payouts by mishandling our claims and that of countless others must be addressed tomorrow so we can pursue fraud, deceit and breach of contract. Run, don't walk away from American Integrity. Cheap is not the way to go, trust us, they are not even close to making it worth your while.
By Deborah H.
Since hurricane Ian hit us, we've been getting stonewalled by my insurance company. They are leaving us high and dry. They aren't providing information required by Florida law. We're 2.5 months after the event and they have yet to give my public adjustor even the initial coverage assessment. I've heard that they were a good, solid company. Based on their own words, this has not been our experience. We are at 83 days since Ian. The ONLY action we have seen from them was and adjustor sent out 2.5 weeks after the storm, October 15th. Since then, 4 desk adjustors (at least) and then nothing. Yes, I'm complaining, but with purpose. Because there is such little bad press out there regarding them, I figure, it's gotta start somewhere. If they would do what they're paid to do, we wouldn't be here with me asking your company why you don't live up to the values you claim. Isn't that a bait and switch? You know, polite speak for lying. And if you don't pay out what you are contractually obligated to, isn't that theft? If I had the option of a lower review, I would give it. #americanintegerityinsurance
By Travis S.
Avoid this company at all costs. No response to IAN claims and will not call you back. Run from this company. Nothing in there doctrine rings true!
By Sterling D.
American Integrity is Failing Us & many others on Pine Island after IAN. Our Roof was damaged severely & lifted requiring full Replacement. After almost 10 weeks we get a preliminary settlement of $7,881 to replace our Metal Roof, Soffits & more, Repair our Stairs & Risers, Replace 14+ full window Screens & Repair many other damages. We already had roofers come out quoting $50,000 +- to replace the Roof alone. This is a Total Insult & now we will be hiring an Attorney to handle this matter.
By John M.
