Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
125 reviews
American Integrity Insurance GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Integrity Insurance is committed to providing homeowners in Florida, Georgia, North Carolina, and South Carolina with sound, comprehensive insurance coverage and an extraordinary customer experience. We strive to be a valued partner to our policyholders, agents, and community. We offer traditional and high value homeowners insurance, condo insurance, and the special coverage required for vacant homes, and policies designed for those who need less coverage or are renting out their home. We also offer extra protection, including flood insurance, watercraft insurance, and golf cart insurance as well as identity theft and equipment breakdown coverage, to help address a broad range of needs facing homeowners today.
American Integrity Insurance Group (aii.com) has 125 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
125 approved reviews, newest moderated first
The contact with the representatives of the company, especially on the local area, has been great. Additional time is needed to determine if the damage to my property will be properly reimbursed based upon the knowledge of the contractor and the damage incurred.
By EDNA
AI insurance is not out there for the best interest of their clients. Poor communication leaving the customer blind in all aspects.
By DAVID
Response from American Integrity Insurance Group· Oct 4, 2016
We apologize that our communication did not meet your expectations. American Integrity strives to provide superior service, and we are grateful for your comments. We will keep your feedback in mind as we continue to assess and enhance our processes and procedures. Thank you for taking time to share your thoughts with us.
Thank you for being very fair with my claim. We were out of town when water damage occurred and the claims adjuster, William Strickling, was extremely helpful and excellent with communication. He returned emails and calls on a timely basis. Thank you for all your help with our claim. I will recommend your company.
By WILLIAM
August 4, 2016 - September26,2016 I have lived in Florida 56 years,owned 5 homes .Have been insured by 2 Insurance Companies! Paid my premiums on time every year since owning my first home in 1972! Roof leaked due to bad ( dead valley) roofing terminology, damaged ceiling in bathroom as a result. Called my insurance company. Adjuster called ,sent service master out , dehumidifier and large fan in bathroom and hall to dry out moisture .Two days past , Equipment removed, no tarp installed ,rain storm on August 8,2016 .roof leaks again. Call adjuster ,did they tarp roof??? I said no!! vendor returns tarp roof incorrectly. Finally after a comedy of errors the second vendor tarps the roof correctly. I could get more detailed but it is pointless, other than feeling unimportant and JERKED around. The second Vendor Sky Restoration did a fine job after we hired a roofer to repair the leak in our roof. Enough said. I hope the adjuster at American Integrity Insurance Company has better success when his roof LEAKS, TOM MAINVILLE. PS .This was not a Hurricane.
By Thomas Mainville S.
Response from American Integrity Insurance Group· Sep 29, 2016
Mr. Mainville, we are sorry that your claims experience did not get off to a good start. We are grateful for your business and regret to hear that you felt anything other than valued by us. We strive to continually improve the service we provide, and will use your feedback to enhance and improve our processes. Thank you for taking time to share your comments with us.
I have yet to receive a call back in regards to my claim. I've called the adjuster 3 times now in a week and a half and can not get him on the phone or receive a call back. Last time I spoke to the operator she attempted to put me in touch with the manager of the department and they wouldn't even take my call. I've been a customer for 8 years now and can't even recieve information on the status of my claim.
By JOHN
Response from American Integrity Insurance Group· Sep 29, 2016
John, we apologize for your claims experience so far, and that you have not received timely updates about your claim. We will have a member of our claims team contact you quickly to discuss your claim. Thank you for reaching out to us. We appreciate your business and greatly appreciate your feedback.
