Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
125 reviews
American Integrity Insurance GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Integrity Insurance is committed to providing homeowners in Florida, Georgia, North Carolina, and South Carolina with sound, comprehensive insurance coverage and an extraordinary customer experience. We strive to be a valued partner to our policyholders, agents, and community. We offer traditional and high value homeowners insurance, condo insurance, and the special coverage required for vacant homes, and policies designed for those who need less coverage or are renting out their home. We also offer extra protection, including flood insurance, watercraft insurance, and golf cart insurance as well as identity theft and equipment breakdown coverage, to help address a broad range of needs facing homeowners today.
American Integrity Insurance Group (aii.com) has 125 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 47 reviews with 5 stars · Clear filters
Excellent company with strong financials and customer service
By James C.
Response from American Integrity Insurance Group· Jul 23, 2026
James, thanks for your kind words! We're proud to provide dependable coverage backed by financial strength and a team that's committed to delivering excellent customer service.
I spoke with Katherine and she was such a pleasure to deal with regarding my issues. She was professional, polite, efficient and very knowledgeable. She went beyond my expectations, reviewing my policy and ensuring with confirmation that all my concerns were addressed. So happy and fortunate to have spoken with her.
By Susan
Response from American Integrity Insurance Group· Jul 23, 2026
Susan, we're delighted to hear Katherine exceeded your expectations and made sure all of your concerns were addressed. Thank you for choosing American Integrity!
Katherine Nolen had called me today to confirm all of our information as our policy renews. She was extremely friendly and I'm glad she called, as I had a question in return. She answered the question I have been waiting to have answered for months, followed up with an email of exactly what I needed. Everyone at this company have been amazing so far since we had been switched from another company. Definitely ⭐️⭐️⭐️⭐️⭐️
By Jill C.
Response from American Integrity Insurance Group· Jul 23, 2026
Jill, we're so pleased to hear Katherine was able to answer your questions and provide the information you needed. We'll be sure to share your kind words with her. Thank you for trusting American Integrity!
Retired U.S. Army Special Operations Disable Veteran, with All State and American Integrity Insurance. My home is 34yrs old now survived several hurricanes of late here in Tampa yet with some many problems all solved-thus far. Recently the drywall in our garage gave way and we obtain a Hugh hole- A.I.G, sent out Mr. Mike Ewers here in Tampa Fl. Mr. Ewers wasting no time coming to my home taking photo's instructing myself of the repairs. His paperwork was completed with several days; he sent the paperwork out and advised told me if you need anything else-- I want to thank Mr. Ewers he was very professional and straight up on what need to be completed- truly professional-on time and excellent service. EXCELLENT SURVICE- thanks you sir.
By Anthony Frank Davis I.
Response from American Integrity Insurance Group· Jul 23, 2026
Anthony, thank you for your service, and for taking the time to share your experience. We're pleased to hear Mike provided prompt, professional service and helped guide you through the claims process. We'll be sure to pass along your kind words!
After speaking with Katherine Nolen regarding a review of the policy coverage on my homeowners insurance, she made everything easy. She found any additional discounts that apply and was able to properly adjust coverage where needed. Thank you again for all your help!
By Tim
Response from American Integrity Insurance Group· Jul 23, 2026
Tim, we're happy to hear Katherine made your policy review easy and helped you find additional savings while ensuring you had the right coverage. Thank you for your kind words!
Great job...!! It easy to access and make any endorsements and great agency service. Thank you.
By Carlos V.
Response from American Integrity Insurance Group· Jul 23, 2026
Carlos, thank you for your recommendation! We're glad you've found us easy to work with and that our team has provided great service. We appreciate your support!
She was awesome, helped me with a discount because I had replaced roof & A/C!! Very impressed with her knowledge. Thank you!!
By Patrice
Response from American Integrity Insurance Group· Jul 23, 2026
Patrice, we're happy to hear our team was able to help you take advantage of additional discounts. Thank you for your kind words, and we're glad you had such a positive experience!
I have been a client of theirs for about 6 years and have worked with them in a professional capacity for almost 12 and this carrier is top notch. They really care about their policyholders and the Florida homeowners insurance market.
By Whitney Shapiro R.
Response from American Integrity Insurance Group· Jul 23, 2026
Whitney, thanks so much for being such a great partner of American Integrity! It's been a pleasure working with you professionally, and we're pleased we've been able to provide coverage for you personally as well. Thank you for your continued trust and support over the years.
