American Integrity Insurance GroupReviews of aii.com

this company is horrible. after being with them for over 10 years, they sent me a notice saying they were doubling my premium. then my new premium came in and it was triple the original. i immediately found a new company for less than the original premium with this company. save yourself problems. dont buy anything from this company. they are thieves.

I received a non-renewal notice from this company after 10 years as a customer for no upgrades to my house in 20 years...except they seem to forget that THEY paid for a new roof after a hurricane in 2017!! Then after being with them for 10 years, to "take me back" they required I pay for a 4 point inspection. After I jumped through this hoop they told me to "take me back" I needed to replace my HVAC system, which works perfectly fine and gives me $70 electric bills!!!!! Like everyone has $3000 laying around to replace a perfectly good air conditioning system. Also it should be known I am a cancer patient in a pandemic!!! Thanks for being heartless, uncaring and unintelligent American Integrity!!! STAY AWAY FROM THIS COMPANY!!!

My first experience dealing with this insurance company’s customer service was after Hurricane Irma. They were horrible but I let it go knowing there was so many of us filing claims and waiting on adjusters. Fast forward to 2020 and my premium has gone through the roof. In October my mortgage company sent them payment before I notified them about new coverage. I wrote to them on Oct 22 telling them I wanted to cancel my policy. I gave them my policy number and current address. They asked for an effective date. I immediately sent them a copy of my new declaration page. I received a small check for the overlapping coverage where I cancelled out a month early. I then emailed asking where the remaining premium was. Their response was they mailed it to the wrong address and had to put a stop pay on the check after receiving it back. This is such horse manure. Why would I receive the small check at the correct address and why a stop payment? Why not throw it in an envelope and send it to my correct address? It is now December and I’m still waiting for $1,555 to be returned to me. I do not recommend this company because their horrible customer service.

Not recommend and have a bad experience.

It’s not worth it to have their insurance. Play thousand dollars a year and only covers for hurricanes. I don’t know that might even change in the event of a hurricane. Offered to pay $250 on a $10,000 claim. Isn’t it nice to have an insurance company stand behind you. Just not that far behind you.

Horrible company. Will take your premiums but heaven forbid if you have to file your first claim. It will be denied in bad faith.

After several years paying on time and never submitting a claim, they sent me a Non renewal notice. Coincidence is, I recently opened a roof claim for wind damage and now they sent the non renewal notice. Reason for non renewal is roof age. Really American Integrity, this is how you treat your clients. I also had to involve a public claims adjuster because they clearly aren't wanting to pay up for the claim. This is ridiculous, I honestly hate companies that take advantage of honest people.

I am switching today after almost 10 years! They are a nightmare for home owners. I had only two claims in the past; 1- flood that I had to wait 3 months to get the money from them after I paid out of my pocket to fix my house. 2- Hail damage that I had to hire a lawyer and wait 1 1/2 years to get paid! Don’t get this insurance!!!