Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
635 reviews
ActbestbikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Actbest's design team in California, USA, focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
Actbestbike (actbestbike.com) has 635 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
635 approved reviews, newest moderated first
Junk Bike. I would give 0 stars if possible.
By pual
Response from Actbestbike· Jun 22, 2026
Dear Valued Customer, We are sorry to hear that you are disappointed with your experience. Please accept our sincere apologies. We take your feedback seriously and would like the opportunity to review your concerns and assist you further. Our team will be happy to look into the situation and work toward a solution.
Over 5 months of ActBest bikes not sending warranty parts. Nothing but long delays and broken promises. 2 weeks ago they agreed to send out a new control pad. That has come and gone. No new response to emails of where the part is. My 11 years olds bike has been not working for just over 5 months. Stay away from act best bikes!
By Jake R.
Response from Actbestbike· Jun 22, 2026
Dear Valued Customer, Thank you for sharing your feedback. We sincerely apologize for the delays and frustration you have experienced. We understand how disappointing it is to have your bike out of service for such an extended period, especially when waiting for warranty parts. We take your concerns seriously and will review your case immediately. Our team will contact you as soon as possible with an update regarding the replacement part and the current status of your case. We are truly sorry for the inconvenience and appreciate the opportunity to make this right.
Lack of ActBest parts and support makes purchases of bikes a one time, no fix, no maintenance & no replacement decision, as they spent months delaying responses to issues and don’t have parts in inventory.
By CThru
Response from Actbestbike· Jun 18, 2026
Dear Valued Customer, Thank you for your feedback. We are sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will review your case and contact you shortly to provide further assistance and a suitable solution.
We bought 2 bikes with a lot of accessories. When we have had issues with not having all parts they have shipped us out replacements. They have been easy to work with for the most part. I’ll recommend the bikes.
By Mindy Sue F.
Response from Actbestbike· Jun 16, 2026
Dear Valued Customer, Thank you very much for sharing your experience with us and for your kind support. We are glad to hear that overall you are satisfied with the service and that the missing parts were resolved promptly. Your understanding and recognition mean a lot to our team. We truly appreciate your recommendation and trust in our bikes. If you need any further assistance in the future, please feel free to contact us anytime—we are always here to help.
Every since purchasing my E-bike from Actbest I have had good communication with customer support. All my questions have been answered to satisfaction. I purchased the Summit and it has been awesome as well. This experience has been positive and rewarding!
By Jeffrey W.
Response from Actbestbike· Jun 15, 2026
Dear Valued Customer, Thank you for sharing your feedback! We're delighted to hear that you have had a positive experience with our customer support and that all your questions were answered to your satisfaction. It's also great to know that you are enjoying your Summit e-bike. We truly appreciate your support and thank you for choosing Actbest. Wishing you many enjoyable and rewarding rides ahead!
Got a replacement and love it so far I have the blue summit bike
By Teearra “Tee. Baby” W.
Response from Actbestbike· Jun 15, 2026
Dear Valued Customer, Thank you for sharing your feedback! We're delighted to hear that you received your replacement and are enjoying your Blue Summit bike. It's great to know everything is going well so far. We truly appreciate your support and thank you for choosing Actbest. Wishing you many enjoyable rides ahead!
Great bike at a reasonable price. I bought one for my wife too and shee lives it.
By Jeff Q.
Response from Actbestbike· Jun 15, 2026
Dear Valued Customer, Thank you for sharing your feedback! We're delighted to hear that you are happy with your bike and its value. It's especially great to know that your wife is also enjoying hers. We truly appreciate your support and thank you for choosing Actbest. Wishing you both many enjoyable rides ahead!
Ordered a bike with the saddle bag and got sent with a basket by mistake, costumer service handled it promptly and sent the saddle bag out at no extra cost and did not ask for the basket to be sent back. Very satisfied.
By Fireborn Performance A.
Response from Actbestbike· Jun 15, 2026
Dear Valued Customer, Thank you for sharing your experience! We're glad to hear that our customer service team was able to quickly resolve the issue and provide you with the correct saddle bag at no extra cost. It's great to know the situation was handled smoothly and to your satisfaction. We truly appreciate your support and thank you for choosing Actbest. Wishing you many enjoyable rides ahead!
