Stay persistent if you have an issue
I did have a bad experience with this company dealing with the battery, however they did manage to send a new one several weeks later. I don’t think they are a bad company but the customer service could be a little bit better. I will say they do work with you but it does take some time. I did have to take the bike to a local shop to get the breaks tightened. If you buy from them just make sure you know a good local bike shop that can inspect the bike for you. This was my first e-bike, but my next one I’m definitely going to purchase it from a local store just to avoid situations like this one.
By Nicole O.
Response from Actbestbike· Jun 24, 2026
Dear Valued Customer, We are sincerely sorry to hear about your frustration and apologize for the experience you have had. We would like to clarify that the $350 amount mentioned is not the final resolution for your case. Our team is actively reviewing your battery issue, and the responsible representative has already been asked to contact you and continue working toward a solution. We understand how inconvenient it is to be unable to use your bike, and we appreciate your patience while we work to resolve the issue. Please keep an eye on your email, as our team will follow up with you as soon as possible.