Great customer service no questions…
Great customer service no questions asked on product warranty just replaced cause of issue with product good job AC infinity.
By J S.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
Great customer service no questions asked on product warranty just replaced cause of issue with product good job AC infinity.
By J S.
Great customer service, instant reply and satisfactory taking care of my issue.
By Willem-Jan
I was amazed at the speed and how effortless Nick had made the return process. AC infinity in general has been absolutely astonishing in every aspect. From the tents, Grow lights and all other accessories that I have purchased so far have been the highest quality and unbeatable prices. Keep pioneering the way you do!
By Don
This is the second time I've had an issue with something and both times you guys responded with in a day.. Customer service at AC Infinity is fantastic. I love your products and would recommend them to anyone.
By Jeremy
Buyers and fellow growers beware. Made a purchase of a couple inline fans, had to cancel the order and have been waiting 3 weeks for a refund. I have since decided to get rid of the 5 ionframe 8's and other ACinfinity equipment and moved to Mars Hydro. If a company is this weak on a small refund you will get screwed sooner or later from them BEWARE! Customer Support is GARBAGE
By lendog
Absolutely no questions asked about the issue, just immediate replacement.
By Earl A E.
Fast, responsive, no-pain technical support and customer service
By Theo “Leroy IV” L.
Ac infinity customer service IS HANDS DOWN THE BEST IVE EVER CAME ACCROSS! IF YOUR NEWLY STARTING OUT GROWING YOU WILL LEARN QUICK YOU GET WHAT YOU PAY FOR! AC INFINITY MIGHT BE LITTLE MORE EXSPENSIVE .... ALL THERE GROW GEAR IS WARRANTY COVERED. 10 OUT 10 IN BY BOOK! 💯
By Tony C.