Best CSR's in the world!
Good Lord, I've never had such an easy time getting help with a faulty item! You guys are the best.
By LB
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
Good Lord, I've never had such an easy time getting help with a faulty item! You guys are the best.
By LB
Emailed with an issue with my humidifier they had fast quick response and shipped a replacement under warranty
By Colin D.
Vanessa was very personable, efficient, and knows your products. She is an asset to your company. As a former UPS manager and business owner, she is the type person I always tried to hire. Her friendliness and helping attitude makes it very easy to work with her. She was my second chat person. The first was Nick and he gets O stars. I left a review.
By Dennis
Best Customer replacement service ever, do not use anything else but AC Infinity love this company.
By Stew
Customer service was great. The customer service agent gets 5 stars! Your processing and shipping I give 0 stars if I could on your shipping when of course it's warranty. You delay your customers because they don't have to pay for anything. looks cheap on your end. vivosun ptoducts looks better and better. Can't believe I'm saying that!
By john W.
ac infinity has the best customer service
By Viral V.
They replaced the item without unnecessary issues. Representative gor back to me quickly. The follow through for thier answer took a while but I am satisfied. I will buy again for more fans and other products.
By Golden Trichomes H.
Quality and customer service has gone down significantly in the last few years. I’ve gone through 3 $150 humidifiers And the support you receive when reaching out is sub par and condescending, at least that was my experience. Feels like another big company taking advantage of the Cannabis industry.
By derrall P.