Access WirelessReviews of accesswireless.com

I lost my phone, Access wireless, sent a free replacement the $29 dollar PCD, it doesn't work, I have eno idea where the SIM card in, in the event I want another phone, it super frustrating, I'm a senior citizen and have been a long time customer, there were no instructions for this 4g phone, that won't work in a 5G world. I would appreciate a new one, to replace the one just sent that is of no use. the back talk feature will not shut off, and it randomly says things like pager on the side or something crazy. It gets hot, I have not been able to make, or answer a call.

I never run over my minutes. I only use to talk to my mentor Plenty of data if you’re around WiFi a lot. I mean come on. It’s free. Love it. Never lose signal, minutes turn over appropriately. 5 stars ⭐️

I've have mostly had just an overall bad experience with Access Wireless. The first SIM card I received wasn't compatible with the Cricket Wireless phone that I have, which I didn't know was a thing until it arrived in the mail. Then I had to recreate my account because of how long it had been to not using the SIM card. I then had to order a phone specifically from Access Wireless for $25, along with a whole new SIM card. And upon powering up the phone with said SIM card, I've had nothing but issues with it since. Every app you open on the phone randomly closes or freezes entirely, I've had phone calls drop out of nowhere and it runs incredibly slow, whether I'm using WiFi or the phone's internet service. I do appreciate having a phone that I don't have to pay monthly for, however it's just felt like a chore using it. Overall, not an enjoyable experience. Maybe invest in phones with better operating systems in the future.

Well for starters The service is not good I don’t get enough gigs and my phone service goes out frequently only thing I can do is text and that’s limited with out service I would not recommend

This has to be the absolute worse cell service provider. I can't find a single thing good to say about them. The phone is terrible as well. It takes forever to load a page, when I say forever I'm talking worse than dial up. I get kicked out of every game I play. I can't answer the phone if I'm on my phone. This is because the phone screen disappears after it rings. It costs 15 bucks for 3 g of data. When your 6 g are up it's over. Every other cell service at least gives you data just not high speed. Not this company. It's over, you can't get on the internet without giving them 15 more dollars. I'm looking to change but as we all know there's a fee to change, first month plus the cost of the phone. Times are tough and they make it tougher. I would not recommend. Terrible service and 1999 mentality as far as price for data.

Good service

You mailed my package too the wrong address smh

Dropped calls with a no cellular network available pop up and phone stops working several minutes. No cellular network available. At the same time text says please insert a SIM card. Phone screen freezes all the time on all apps including when trying to make a call. Slow slow slow with only 65% of storage used. So many lock ups and freezes it feels like you are on dial-up. Imagine if you had an emergency and the screen locks and you have to turn the phone off and on before calling for help! You have to hold the power button for a realllly long time to get it to shut off when it freezes up. Then the same to turn it back on. So long you think it is finally the end, but no. You will be put through the hoops to try to fix. They only charge $29 for the handset but will make you call them or be available to be called back numerous times. They will make you keep using the broken phone and for me I had to call and keep other busy peoples phone tied up so that I could waste me time waiting for the call to be dropped to prove that something is still wrong. No wonder I got this phone in April and waited until it dropped an interview call, a call with a prospective school for my child and finally a call with the education department before I called them for help. What a nightmare. I am leaving out my more personal calls like to my doctors and the reasons I have health emergencies I am disabled. The made me do a system restore which is really all there is to fix a phone. Everything after that is just to wear you down. After that they had me do a system update which of course was ridiculous since I had tried that many times over the course of the year and the phone does it periodically on its own. I called after the system update and the women made up a whole wait two more hours after system update then place a call story to get rid of me. You have to call from a different phone, which is I did with my echo dot which does outgoing calls only. Then they said I needed to be available for a call back. I waited on the phone and after ten minutes someone got on the line and said hello hello loudly and then immediately hung up! Then I tired the phone again and had to be on the call 28 minutes until it does not work again and then called them back. Now they want me to system restore my phone and have to re-set up all of my apps and lose all of my photos and downloaded files. All to save themselves $29. And I am entitled to a new handset in April anyway. And they are welcome to have this one back! Their response says something about them sending a replacement which is not the case. I have to reset the phone and I cannot do that right now the season makes me very ill.