great service
service is great
By customer
Response from Access Wireless· May 18, 2026
Thank you! We’re happy to hear you’re having a great experience with our service. -Access Wireless Team
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
88 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Access Wireless is one of the top telecommunication service providers offering FREE DATA + TALK + TEXT to eligible consumers that qualify through the government-funded Lifeline program. Lifeline is operated by the Federal Communications Commission (FCC). Eligibility is determined by the National Verifier and National Lifeline Accountability Database, administered by the Universal Service Administrative Company (USAC). Qualification through Income, Tribal Head Start, Food Distribution Program on Indian Reservation (FDPIR), Medicaid, Supplemental Nutrition Assistance Program (SNAP/Food Stamps), Supplemental Security Income (SSI), Bureau of Indian Affairs (BIA) General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TANF), Veterans Pension and Survivors Benefit Programs. Access Wireless network services are provided on the Nationwide LTE/4G/5G Network. Apply now at: https://www.accesswireless.com/
Access Wireless (accesswireless.com) has 88 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
88 approved reviews, newest moderated first
service is great
By customer
Response from Access Wireless· May 18, 2026
Thank you! We’re happy to hear you’re having a great experience with our service. -Access Wireless Team
I haven’t had data in my area in days after topping off Tuesday 5/16. Also unable to follow links in texts. Takes to dead page.
By Brittany T.
Response from Access Wireless· May 18, 2026
Hi Brittany, We’re sorry to hear you’re experiencing issues with your data and links—that’s definitely not the experience we want for you. We’d like to look into this right away. Could you please let us know which links aren’t working and what error or page you’re seeing? That will help us fix the issue as quickly as possible. Please contact us at https://www.accesswireless.com/faq-support/ Thanks, Access Wireless Team
Better signal
By customer
Response from Access Wireless· Apr 27, 2026
Thanks for your feedback—we hear you. Reliable signal is important, and we’re always working to improve coverage and performance. Signal strength can vary by location and device, so we’d like to take a closer look at your situation and see how we can help. Please reach out to our support team so we can assist you directly.
Good service everywhere
By Payton
Response from Access Wireless· Apr 27, 2026
Thanks for the feedback! We’re glad to hear you’re getting good service everywhere—that’s exactly what we aim for. If there’s ever anything we can improve or help with, we’re here for you.
I've never had a dropped call or difficulty connecting. If I had a problem, customer service got back ASAP. It's a very good service.
By Kimberly M.
Response from Access Wireless· Apr 27, 2026
Thank you for sharing this—we really appreciate it! We’re glad to hear your calls have been reliable and that our customer service has been quick to respond when needed. That’s exactly the experience we aim to provide. If there’s ever anything else we can help with, we’re here for you!
I love it they are amazing
By customer
Response from Access Wireless· Apr 27, 2026
Thank you so much! We’re glad to hear you’re loving the service—that means a lot to us. If you ever need anything, we’re always here to help!
The service is Good. However there is No HOT Spot availability and the data isn't like other services offered unfortunately.
By Brandy
Response from Access Wireless· Apr 27, 2026
Thanks for your feedback—we really appreciate it. We’re glad to hear the service has been good overall. We understand your concerns around hotspot availability and data compared to other providers, and we’re always working to improve our plans and features. If you’d like, reach out to our support team—we’d be happy to review your options and see if there’s anything that better fits your needs.
I tried to get set up on the website 8 times over two weeks after getting approval from Lifeline. Each time, regardless of device or wifi, I received an error and nothing was processed. Customer service was an absolute joke and nightmare. My call was dropped twice, I was put on mute for 20 minutes while the agent “looked up my address”, and I waited on hold for 10 minutes before my call was even picked up. The first time the call was picked up the agent didn’t say anything for three minutes and I had to end the call and call back. JFC I’m going with Safelink
By Bb
Response from Access Wireless· Apr 16, 2026
We’re really sorry you had to go through this—that’s not the experience we want anyone to have, especially after you’ve already been approved for Lifeline. The issues you described with the website and the long wait times on the phone are definitely not acceptable, and we understand how frustrating that must have been. We’d really appreciate the chance to make this right and help get you set up quickly and smoothly. If you’re open to it, please reach out to our support team here: https://www.accesswireless.com/faq-support/ and mention this experience. We’ll make sure your case is escalated and handled properly. We truly appreciate your feedback—it helps us improve—and we hope to have another opportunity to assist you.