Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
376 approved reviews, newest moderated first
I purchased on a sale that made it very reasonable. I have used about 4 times now and I have seen a reduction in the curse hair and bumps. The only thing that could make this better is using it cordless.
By Dennis S.
Response from 5MinSkin· Feb 15, 2025
Dear Dennis Thanks a lot for your great review! We appreciate your feedback! Should you have any additional questions, we are happy to assist you. Sincerely, 5MinSkin Team
I bought my package on Black Friday…. We are now almost to Valentine’s Day and I still have not received my full order. Apparently no one can do anything except look into it. But they can send me text messages and emails to buy more… you scammed me once, sham on me. Don’t waste you’re money like I did.
By Bobbie Jo S.
Response from 5MinSkin· Feb 12, 2025
Dear Bobbie, We apologize for this unpleasant experience. We processed a refund for the missing items on your package. The refunded amount should be reflected in your account within the next 2-3 days.
Well, so far it looks like it's working good but I only used it for a week so I don't know until I use it for a while, but I think it's gonna work great
By Donald B.
Response from 5MinSkin· Feb 7, 2025
Dear Donald , Thanks for sharing your rating and your positive experience with us. We highly value your opinion. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
I’ve ordered the product from the website almost a month ago, wasting almost $200 and there hasn’t been shipped yet, I’ve purchased under the “free 2-5 days shipping” phrase and I’m really disappointed since I’ve tried to reach them and they just answered once on instagram. If my money isn’t refund or the order is delivered my next step is getting on instagram and try to advise everyone that this is a SCAM.
By sol P.
Response from 5MinSkin· Feb 12, 2025
Dear Sol We are sorry for your unpleasant experience and we would like to look into this matter in more details. At 5MinSkin we are committed to providing best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
I finally got my new sonic dermaplaner tool. I have had to reach out to customer service a couple of times, and it's been so refreshing to get quick and outstanding responses. I can't think of anything better than to back up your product with this type of service. I am sold!!!
By Olga
Response from 5MinSkin· Feb 3, 2025
Hi Olga Thanks a lot for your great review. We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
They avoided all phone calls and send right to voicemail; then a response with oh sorry, blah, blah. took one month and a day for their 2-4 day shipping. Joke. Spray that was supposed to come with it was never included. Left voicemails in plenty of time for them to cancel my order and refund. DO NOT ORDER FROM THIS COMPANY. Just read your review to contact you by phone or email. Why would I do this when it failed miserably the 4 times I did try. The voice mails I left asking you to cancel and refund my card, and I did include my order number all fell on deaf ears. You did state it one reply there was nothing you could do. My comment back was shame on you for not even trying. Perhaps you can offer solutions in the future and dont state you ship in 2 to 4 days. All I wanted was my order cancelled and a refund. Order number S170242 and i can send all the old emails to you if uou like.
By Jill
Response from 5MinSkin· Feb 3, 2025
Dear Jill We are sorry for your unpleasant experience and we would like to look into this matter in more details. Unfortunately there are no records of any missed calls with the phone number you shared not emails connected to this email. could you please share the order number and the email you used when placing your order? At 5MinSkin we are committed to providing best solutions as well as customer experience. We would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
I ordered and paid for the 5minskin Electric Dermaplanning Tool + free identifier spray in December 2024. It is now over a month since the order was placed and there has been no progress in my order. I have emailed the company twice and they state that the delay is due to unexpected surge in demands, after my second email they stated that they were going to get in touch with the warehouse and look into it. I have now requested a refund although I fear that I have just lost my money. 😡
By Sharon H.
Response from 5MinSkin· Jan 24, 2025
Dear Sharon We are sorry to hear about your experience. We checked your order and we can confirm that a full refund was issued to you. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
I purchased the 5miniskin IPL and received it on the estimated delivery date. I have used it twice on my legs, underarms and bikini area and I already see the results. I usually have to shave every 1 to 2 days but on the 3rd day I really didn’t have to shave, but I did since I was going to use the IPL again. I am very happy with the results. I gave it 4 stars because I thought I had accidentally ordered 2 and when I called customer service, the phone went straight to full voice mail so I figured I was going to have problems getting to customer service. The good thing was that after I went back and looked at my order I had updated my order to only 1. Love the product.
By Rose P.
Response from 5MinSkin· Jan 22, 2025
Dear Rose Thanks a lot for your great review! We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
