Joe was a great listener and helped me…
Joe was a great listener and helped me right away with making sure the prescription was sent to my vet. Very courteous and kind customer service!
By Jesse
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
569 reviews
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1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.
PetMeds (1800petmeds.com) has 569 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
569 approved reviews, newest moderated first
Joe was a great listener and helped me right away with making sure the prescription was sent to my vet. Very courteous and kind customer service!
By Jesse
The sales associate who took care of our order, was courteous, professional, kind, and represented your company very well.
By Deirdre Kocjan A.
Response from PetMeds· Oct 18, 2024
Hi Deirdre, We’re delighted to know that our team member exceeded your expectations! It pleases us to receive feedback that your order was placed promptly and efficiently. Your kind words mean the world to us, and we can’t wait to share your compliments. Thank you! Looking forward to your next visit. Warm regards, Tanya W.
She was friendly, quick and helpful.
By Dana A.
Response from PetMeds· Oct 18, 2024
Hi Dana, We’re delighted to know that our team member exceeded your expectations! It pleases us to receive feedback that your customer care experience was pleasurable. Your kind words mean the world to us, and we can’t wait to share your compliments. Thank you! Looking forward to your next visit. Warm regards, Tanya W.
Polite, helpful and quickly took care of my request.
By Maura M.
Peggie was great, went above and beyond in assisting me by contacting the pharmacist about refill status and getting my military discount applied.
By Sarah L.
I had to cancel an order and the representative I spoke to was very helpful in cancelling and reordering.
By customer
Phone rep was personable, used my name right up front, and resolved my issue in short order.
By Patricia A. G.
I had to call customer service three times to try to puzzle together their crazy mix of excuses as to why my cats insulin never arrived. All three calls I dealt with morons who lied and would cut me off to make up excuses. No one wanted to listen to me, only make up excuses for their multi-million dollar company who worship the almighty dollar! I paid $180.00 for lies and my cat had to be taken to the vet because his insulin never arrived.
By Es E.