Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Quick and easy ordering will always have me coming back.
By Heather
Response from 1-800 Contacts· Aug 5, 2026
We're so pleased to hear that your ordering experience was quick and easy! We truly appreciate your positive feedback and look forward to your continued business.
It was so easy and fast! I ordered some contacts from my doctor a few days before. And I ordered the rest of my contacts from one 800 contacts because I saw the price. The one 800 contacts order came in first and was cheaper! I literally got it the very next day!
By Curtis
Response from 1-800 Contacts· Aug 5, 2026
We are so happy to hear that you had such a positive experience with us! We appreciate you sharing your feedback and are thrilled that you received your order so quickly and at a great price.
Nice associates but something seems to go wrong often with orders, products, and prices. The online prescriptions are a problem, from fees and price issues to access and vague expirations. The website shows you recommendations that are not consistent with your prescription/needs. To say, good associates, but bogged down by chats where people tell you they’re thrilled to help and how awesome everything but then can’t help with most problems. The lenses are also very expensive. How could I possibly have a good experience if the thing they sell is barely covered by insurance and not cheaper than competition. Same prices. It feels like they want you to spend a lot of money all year long. Shame. People don’t have money.
By N K.
Response from 1-800 Contacts· Aug 5, 2026
We appreciate you taking the time to share your feedback and experience. We are genuinely concerned to hear about the recurring issues you've experienced. We understand your frustration with the cost of lenses and the challenges with insurance coverage. One of the things that sets us apart from other retailers, is our Best Price Guarantee. We strive to not only have competitive pricing and offer an unbeatable guarantee that goes along with it. We hope that we get the chance to make your next experience a great one!
Easy to order, affordable and arrived on time. I could not expect anything more.
By Scott
Response from 1-800 Contacts· Aug 5, 2026
Thank you for taking the time to leave us this wonderful review! We are so pleased to hear that your ordering experience was easy, affordable, and that your items arrived quickly. That's what we aim for! :) Thanks for sharing!
One 800 contacts treating me really well when I was ordering my contacts. They got me my contacts quickly overall, it was a great experience.
By Glamma
Response from 1-800 Contacts· Aug 5, 2026
We are so happy to hear that you had such a great experience with us and that your contacts arrived quickly! Thank you for your kind words.
I just spoke with Yevone in customer services and was so impressed with how helpful she was. Due to my own fault, my order got returned to sender. On the very first ring I was greeted by an actual person. Without even asking she reshipped the order with express shipping, despite their system still showing delivered. The whole thing took 3 minutes. Yevone was so nice and helpful. It was almost shocking after dealing with other mercents call systems. I'd give it 10 stars if I could.
By Michael D.
Response from 1-800 Contacts· Aug 5, 2026
We are so glad to hear about your positive experience with our customer service team! It truly makes our day to know that we could resolve your order issue quickly and efficiently. We always strive to provide helpful and friendly support, and it sounds like we succeeded in your case. Thank you for sharing your kind words; we deeply appreciate your feedback. We'll make sure to give the shout out to Yevone!
Excellent experience. I will continue using 1800contacts.
By Wanda
Response from 1-800 Contacts· Aug 5, 2026
Yay! We are so happy to hear that you had an excellent experience with us! We truly appreciate your continued loyalty and look forward to serving you again.
Great, fast and easy process. Had the exact brand of contact my doctor recommended; I misplaced my prescription but customer service worked within minutes to upload to make sure my order was perfect to the t! So glad I trusted the other great reviews to make 1-800 Contacts my trusted company.
By Viic
Response from 1-800 Contacts· Aug 5, 2026
We're so glad to hear you had such a great, fast, and easy experience! It's wonderful that our customer service team could quickly assist with your prescription to ensure your order was perfect. Thank you for trusting us!
