Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Delivered on time, easy to order. They even took care of applying my insurance benefit.
By Paul
Response from 1-800 Contacts· Oct 12, 2026
We are so glad to hear that your ordering experience was smooth and that our team could seamlessly apply your insurance benefits. Thank you for taking the time to share your positive feedback about the timely delivery!
Excellent customer service!
By Tracy W.
Response from 1-800 Contacts· Oct 12, 2026
Yay, we are so happy to hear that you had such a great experience with us! We appreciate you taking time to share your positive feedback!
I ordered this same prescription in Jan, so I thought you would have it on file, but had to contact the optometrist. So the order took a lot longer. If I’d known that, I would have used another company to receive a “first order” discount.
By NIna S.
Response from 1-800 Contacts· Oct 12, 2026
Thank you for taking the time to share your feedback. We appreciate your patience while your eye care provider was contacted to verify your vision details. We acknowledge that the unexpected delay affected your overall experience, and we are actively reviewing our record-keeping procedures to ensure returning orders are processed more efficiently in the future.
I ordered a years supply of contacts several weeks ago. When I opened the box I discovered the prescription that was filled was from several years ago and of course wouldn’t work. I called them immediately and the person on the other end was very kind. He looked into it and discovered I had sent them the correct prescription but it was filled incorrectly. They took full responsibility in having the wrong box of contacts returned at no charge to me and I received my correct box of contacts within a week. I appreciated their service very much. Thankyou
By Cyndi Dale B.
Response from 1-800 Contacts· Oct 12, 2026
We are glad to hear that your experience turned out well despite the initial mix-up with your prescription order. Receiving the wrong vision care supplies can certainly be stressful, and we appreciate your patience while our team worked to correct the error. We are happy that our representative resolved the situation so quickly. Thank you for sharing your positive feedback about our service, and we look forward to assisting you in the future!
1-800 contacts is always reliable. My order is easy to place and arrives as promised.
By Camille E L.
Response from 1-800 Contacts· Oct 12, 2026
We are so happy to hear that placing your order was a breeze and that your package arrived right on schedule. Thank you for your continued trust in us!
Made exchange super easy
By Adriann
Response from 1-800 Contacts· Oct 12, 2026
It is wonderful to hear that your item swap went so smoothly. We always strive to keep the process hassle-free, and we truly appreciate you taking the time to share your feedback with us!
Everyone so polite and helpful
By Debbie
Response from 1-800 Contacts· Oct 12, 2026
We are glad you enjoyed your experience with our team's kind and supportive service. Thank you for your review.
Great service
By Nina
Response from 1-800 Contacts· Oct 12, 2026
Thank you so much for the great review. We are so happy to hear that you had a good experience ordering with us!
