10 FederalReviews of 10federalstorage.com

Easy to use website, once signed lease was able to access unit and start using. Excellent service for busy people that don't operate on normal times.

Nice staff, simple access and secure facility.

Well you set up my account took my money had me e sign the paperwork and then told me that there's no access to new customers after I already have stuff inside the facility right now my rating is a 0 and make it worse if I don't get access to the facility soon it all depends on how you handle this problem

Friendly and helpful

The person who I spoke with was very knowledgeable of the units that were available and she was just very nice and did exactly what you were supposed to do to help me rent a unit

Professional and courteous and on time

I began renting with this facility when it All American Storage, about 2 months ago. Great experience under that company. Paid on time, the 20th of each month. Last payment made on May 20..240$. As scheduled. Who knew it was being sold? I got to the facility today, now under a née name, 10 Federal Storage. I was locked out. I went to the office to inquire and the on-site mgr says because I owe. How could I owe when I paid on May 20th and the next payment to my knowledge is June 20th. Again..who knew it was sold. The new people says an email was sent on May 28th, 3 days before they expected one to PAY AGAIN. Well the email was in my spam! My issue is the way it was handled and the girl I spoke to on the phone came at me with we are storing your stuff..YES YOU ARE and I paid as required per the contract I signed!!! What I am not is a person who wants something for nothing. My business is what pays for your business. I can only speak for myself but I deserve proper notification not 3 days before something is due after I just paid for the new month, which was May 20-June 20. Your polices should account for people who have paid. Then they tell me a CREDIT was issued on my account for 132$ instead of a refund. This is all about what works for them. And again how dare the customer service rep tell me WE’Re STORING YOUR STUFF..like I owed them for nonpayment! It’s insulting..and the only concern was the money versus taking ownership that they failed to properly notify the customers that a new company owned it and ample time for people to make adjustments since they are DEMANDING you pay again 2 weeks later with 3 days notification. I was treated like I was trying to STEAL FREE STORAGE—that’s exactly what that rep insinuated! The on-site mgr said it was All American’s job to notify that the business was being sold. It was the new company’s job to notify people with ample notice not 3 days which I didn’t know I had an email until she mentioned today.

They are very friendly and helpful. Also our unit was clean and ready for us to move stuff in.