10 FederalReviews of 10federalstorage.com

North Carolina 54 2390, Graham, North Carolina

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3.6/ 5

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592 reviews

10 Federal3.6Average

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About 10 Federal

10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions

10 Federal (10federalstorage.com) has 592 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.

Also known as: 10federalstorage.com
Website: 10federalstorage.com
Category: Moving & Storage
Location: Graham, North Carolina
Listed on The Fair Hearing: 2026

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Jun 16, 2021

Would NOT use again.

Very poor management, especially when company switched to 10 Federal Self Storage. Jefferson City, MO storage building is old, dirty, poor lighting, and has had issues with flooding that they were not honest about nor were they helpful when we had to move to a different unit because of the 1 inch water inside it. The water was from a broken pipe that they said was fixed but it was still dripping and water was still standing outside our unit 4 days later when we could go to the storage to check. They offered no compensation or help in moving belongings. We had rental insurance but no assistance to help with filing. We even had to refile our application to switch to an identical unit. (We continued to use them as we were moving the next month.) Despite their advertising, they allowed a car repair business to operate inside for some time and another person had an office in one unit. Doors were not always secured. Bathrooms were not always available during business hours; especially during a remodeling or were nasty and/or had no supplies. No trash receptacles were available after 10 Federal took over. Would not recommend or use again.

By Jane

Response from 10 Federal· Jun 17, 2021

Hello Jane, Thank you for taking the time to leave feedback and we are sorry to hear about your experience with our facility. Upon investigation it appears we gave you several credits on your account due to the situation. Unfortunately, for liability purposes our employees are unable to touch your personal items. You had our protection plan, so please do not hesitate to reach out for information on making a claim if there was damage to your belongings. We do require a new lease to be signed when transferring to a different unit. There are some spaces we offer that are intended to be used for purposes other than self storage such as warehouse and office leasing. This property is currently undergoing construction for improvement so that we can continue to provide a clean and safe facility. We appreciate your business and we are always available to address further concerns you may have. -Management