Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
128 reviews
ZoneAlarmSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ZoneAlarm, by Check Point Software, is a cybersecurity & privacy suite that includes award-winning firewall protection, antivirus, spyware protection, browser security, and identity protection.
ZoneAlarm (zonealarm.com) has 128 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
128 approved reviews, newest moderated first
I recently experienced an issue with a routine scan of my mobile ZA. I reported the problem to tech at ZA and they got right on it! It took a few days of messaging back and forth but worked out.
By jerseygirl
Great support and service
By Simon B.
I am using the Zone Alarm for my Gaming laptop and 2 mobiles. Best security solution for personal and corporate devices. For the laptop, I am using it mostly for Antivirus security, and it takes care of the back end and helps scan links and browser pages for malware. The best part I observed for mobile if you click on links from any page or application or in a message, even by mistake, instead of directly opening it scans first and assures you it's not malware or phishing
By Jayavignesh V S.
The Software is running smoothly without bothering me with more messages than necessary, and so far I never experiences any security issues.
By Peter O.
Die ruhige, verständliche und konstruktive Art des Supports.
By Thomas
A very patient Nick A. Also very knowledgeable. And, most importantly got me up and running again.
By Fred M.
Es war alles perfekt wie immer. Ich kann den Service von Zonealarm nur weiter empfehlen. Da wird die immer geholfen!!!+++
By Peter
Had to reinstall Win 11 and ZA would not install. Spent several days with Tech Support trying to solve the problem. Tech Support was timely and stayed with me until the issue was resolve. Thanks to the Tech Support......
By James T.
