Chat with a live person..Nick A
Chat with a live person..Nick A. made the experience quick and painless. much better than a chatbot (hope he wasn't one)
By Joseph K.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
128 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ZoneAlarm, by Check Point Software, is a cybersecurity & privacy suite that includes award-winning firewall protection, antivirus, spyware protection, browser security, and identity protection.
ZoneAlarm (zonealarm.com) has 128 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
128 approved reviews, newest moderated first
Chat with a live person..Nick A. made the experience quick and painless. much better than a chatbot (hope he wasn't one)
By Joseph K.
Joe and Nick know what they're doing. I appreciate the assistance. Thanks
By Bert F.
ZoneAlarm delivers powerful firewall protection with smart, real-time control over network activity. Its intuitive interface and proactive alerts make it easy to keep your system secure, giving you confidence and full visibility over what connects to the internet.
By Mattias V.
Almost no user alterable settings. So when you install a new program, you have to fight Zonealarm the whole way through the install experience. Besides that, any company that sends me a "Happy Holidays" email at Christmas time immediately goes on my "don't buy anymore list".
By Andrew
This is virus for my PC - issue with LAN and Wifi. No no no. 4 years with this and issue with internet.
By Smile
Zone Alarm is hands-down the best consumer cybersecurity protection on the market, period! They might not be the flashiest name out there, but these guys are not a marketing company....they're a security company - not the other way around.
By Chris M.
Very easy to use and also their customer service team are great and easy to contact The app checks your mobile phone and tablets on a regular basis and lets you check to see if you are being attacked on line it does not allow unsafe webpages if it finds an issue you get a warning saying not safe
By David P.
I have used ZA for decades! I have (Knock on wood) never had an issue with a virus. The only thing I dont like about this new version unlike the days of old is that there is no place to go look for when your subscription is expiring. That could be a continiously shown number on the form or have it on a clcikable link some where.
By Randy F from T.