Z GallerieReviews of zgallerie.com

Excellent customer service experience! I worked with Ana and was able to order the products I wanted quickly and efficiently. I reached out via email after I had made the purchase, and she responded right away. It was great to have expert service. Thank you!

I have purchased the whole omni bedroom set in 2019 and i have been trying to get repaid or service since then for my dressers the had scratch marks i was to told they had touch up pain ir would send some one to resolve my matter and kept lying to me i have never gotten resolve for this matter i have 4 rooms with z gallery furniture and i have not purchased anything since then i will never spend with them again this has been a unbearably negative experience they kept lie to me until my warrenty was up also they wanted my buy a exstended Warrenty when they wouldn't resolve my problems i even have the emails with proof and multiple claim numbers during my warrenty period. Do not shop here they still sell that omni dresser and chest they refuse to service.

Don't buy online, just don't. They have horrible logistics. I placed an online order with them in January 2022. They kept telling me it was one month out, each month. The update before the one today stated mid June. When I reached out to them today to get an update (as we're in the month of June), they apologized and stated they didn't the item. I paid through PayPal, so they had my money all of this time. If you MUST buy from them, only buy in store. Their logistics department is incompetent and their customer service is inconsiderate. Never again.

Do not shop from these scammers it’s been months and they have not refunded me my money back which was Total: $11556.77

Z Gallerie delivered a defective sectional corner unit as part of our purchase. The condition was noted at delivery. 6-8 wks later 'they' finally had their technical repair people come out after missing or not showing on 2 earlier appointments. The defect was confirmed by their technician - the stuffing had collapsed. Z Gallerie, rather than replace the defective section, would like to rip off the leather on the section and try to repair "once they receive the necessary item from the manufacturer in China. (This course was NOT recommended by their repair technician!) I will be filing a lawsuit. This was purchased as new and Z Gallerie does not stand behind their products. Beware! Verona sectional.

Buyer Beware! I purchased a couch and pillows for over $4600 in December 2021 ... yes, LAST year, and still it has not arrived as of April 2022 as promised. The pillow order that I bought to throw on the couch arrived, but the couch itself is not here and they still have over $4000 of my money that included tax and delivery of the couch itself. I have had NO updates from Z Gallerie by phone, email, or mail and found out after checking with customer service myself that it has now been delayed until LATE JULY ... and even then no guarantee it will arrive. I learned that it comes out of Mexico which with the border issues and supply chain, you mine as well hang it up to even see an order arrive at all. I was told it was something to do with the fabric. Had I known it was going to take 7 months or MORE, or maybe never, and that I would have to fight for a refund on something I NEVER RECEIVED, I would NEVER have bought this. My neighbors bought a custom couch order from Joy Bird recently and got it with in two weeks, great customer service, and yet here I am with a crickets on the other line with Z Gallerie who KNOWS they are selling you a rip off of time and then saying no returns and tough luck baby. So I filed with the Better Business Bureau seeing that I was one of MANY having issues, and am filing a dispute with my credit card company and bank so they know to fight this with me. Z Gallerie - don't sell something you can't come through with on the other side, you have had MANY complaints on so many levels, you mine as well hang it up. Sell what you can deliver in a timely manner and COMMUNICATE with your customers! You are using our money like a bank to fund your issues and quickly have ruined your once very reputable name. What a shame! I'm coming after you!

PLEASE BE AWARE OF Z Galleries PREDATORY SHIPPING PRACTICES!!!! This furniture retailer is charging a flat rate which starts at $249 for shipping of ANY furniture item. Regardless of size and or weight. This would be an order for a dining room chair. 1 replacement chair. The dimensions of which are: 18"W x 21.5"D x 35"H, Seat Height: 17", SKU: 013861421 - the item is selling for $238. The shipping cost is more than the chair itself? What would they charge for a console or an end table that weight significantly more? How outrageous can shipping cost be? They are just awful. Do not bother calling the stores nor customer service. Unbelievable they are still in business.

Placed an order on Feb 19th. It’s April 2nd haven’t received one item. Kept saying my order would be sent, still no word. They keep having sales but everything is back ordered. They need to remove the items from their site if they don’t have them.