Z GallerieReviews of zgallerie.com

Horrible company. In July I ordered some merchandise from Z Gallerie as of today August 15th I have not received my refund the merchandise was supposed to be picked up in store. I was told that my order was not available(out of stock). Since the merchandise was not in the store for pick up I cancelled the order. I was told please allow 7 to 10 business days to receive a refund, today is the third time I've spoken with someone from Z Gallerie and I have not as of yet received my refund. They keep repeating please allow 7-10 business day and to top it off customer service has the nerve to be rude. I have been forced to go to my financial institution to try and retrieve my funds. Z Galleries business practices and customer service is really poor. I don't trust them anymore I love their merchandise but with this type of behavior I will never order from Z Gallerie again. Buyer beware!

Absolutely terrible on line buying experience. Ordered 2 items back in April. One never arrived and still shows "in transit", the other was broken. Called Z Galleries customer service and reported it. They couldn't ship me a new item till they put in a claim with Fed Ex. Promised this would take 2 days. It has been weeks and more phone calls and always the same thing - they have to reach Fed Ex and find the package. On the broken one, filled out their form and sent pictures three times. No replacement, no response. I finally filed a dispute with American Express on the charge. American Express is waiting to resolve with them so I am still waiting for either my credit or actual products. Horrible! Do not order on line from them!

ZGallerie is bankrupt again for a reason. I ordered $600 worth of outdoor pillows 7 weeks ago and the item description said ships from the vendor in 2-3 weeks. They refuse to let me cancel the order, even though they cannot tell me when the items will actually ship. (Now it's supposedly several more weeks. Z Gallerie's credit card processor totally shut down all accounts. I spoke to the credit card company about this issue and they told me that they are getting daily calls from people with the same issue and that Z Gallerie have not paid these 3rd party vendors and that's why they refuse to ship. How is that my problem? 10 years on from Chapter 11 in 2009, and bankrupt again. False commitments on delivery, refusal to cancel my order, absolutely no information about when the order will be shipped, ALL credit cards cancelled and not paying their vendors. I'll never buy another thing from this deceitful company.

Z Gallerie no doubt has beautiful art and furniture for sale but after my experience and reading other customer reviews I will be very hesitant to purchase large furniture again. In November 2018, my wife and I decided to look at furniture at the Schaumburg location inside the Woodfield mall. I quickly fell in love with the Sequoia console and matching coffee table. I asked the associate if they usually run Black Friday specials. She said usually they offer a certain percentage off. I decided to wait and see if I could justify the price for both items after discount. Well, I ended up making a purchase on 11/27/18 and saved around $500. Initially, the console table was in stock and the coffee table was on backorder. I had no problem with this. I wanted to keep in mind that there probably were other customers who took advantage of the sale and finished out their stock. Fast forward to 12/26/18. Yes, a month later the console table was delivered. It never made it into my home. The delivery company took it out of the box in my driveway and noticed that it had a crack down the middle. Shipping company took it back and I had to wait for the replacement. Again, one month later on 1/28/19, the coffee table was delivered. This time, it was missing the glass top. A week later, on 2/5/19 my console table arrived. As of 2/27/19, I'm waiting for the glass top to be delivered in the next couple weeks. During this whole span of about 3 months, I have made several phone calls to customer service. I've had a couple representatives that were rude but looking back, those calls were made around the holidays. Again, I will keep in mind that those employees may have been stressed out dealing with all the backorder and complaints from customers. Honestly, I've spoken to quite a few representatives in the last several weeks who were not only patient but also knowledgeable and even made attempts to call me back in regards to an update. A few weeks back, a supervisor sent an email and actually called me back a few minutes after I had responded. Ultimately, this is the reason why I have to give this company 3 stars. While I did save a lot of money on the purchase, I did have to wait and continue to wait for my entire order to come in. I also have to say that overall, customer service was about average as stated earlier. Personally, in the future if I can purchase items in stock from the Z Gallerie store I will but I'm going to be very hesitant to order any large item or furniture that has to be delivered.