Z GallerieReviews of zgallerie.com

The end table I purchased was not what I expected. It does not feel durable heavy and weight and I thought it was a real metal.

Currently undergoing hostage negotiations with Z Gallerie over the second half of our order after some back and forth on delivery of a coffee table we ordered, we have confirmed proof of life with the shipping company. However, apparently, they state that they attempted delivery and we were not home. We have confirmed that they attempted delivery outside the delivery window provided to us, got the day correct but showed up earlier than expected. We are now at the point in the negotiations that they either want another $85 to deliver or a 25% restocking fee for a refund. We try not to negotiate with retail terrorists but the Z Gallerie negotiators assure us that they are working on a solution. We did manage to safely secure the console we ordered; however, it had been tortured during its time with Z Gallerie and the shipper and was damaged. That negotiation effort resulted in a partial refund and I was able to repair the injuries myself instead of paying to have it shipped back. We have found the customer service to be the only redeeming quality, thus the two stars instead of one. Unfortunately, Z Gallerie has not quiet figured out how to ensure a safe journey of products as they exchange hands and their policies make first time purchases, the only purchases new customers make.

Z Gallerie has gone downhill. It’s so disappointing. I loved z Gallerie. I was in there so often the employees knew me. So disappointed since it’s all online. Not much new merchandise ever becomes available. 2/5 of my recent order arrived damaged. You can’t talk to anyone who can really do anything. Also recently ordered lamps and one came damaged. They didn’t replace it like they said they would. So sad because my house is nearly entirely decorated in Z. Miss the stores.

Bought a leather bed frame, in a few years the thing is pealing, i would not recomend buying their stuff, looks nice but it is junk.

Really great quality throws and pricing. But am ordering online and cannot get a response via email or phone after trying for several days. And I want to return one item and order more.

Updated: Received the below message from ZGallerie but of course when I reached out I again had zero response. This morning I was notified via email that my order shipped but when I clicked on the tracking link I was taken to a page that literally states the following: "When your order has shipped, you will receive a confirmation email." Wow. I understand they will never be at the level of Amazon but seriously: don't tell us our order has shipped when it clearly has not. At this point I have zero faith that my order will arrive on time. They have lost a decades-long customer. ------ I ordered a specialty holiday item earlier this week with the expectation it would ship when indicated. As a frequent online shopper due to work and other commitments, I always pay very close attention to shipping times. When I ordered this item I verified it would arrive within the timeframe required. Two days later it still hasn't shipped and is "awaiting fulfillment." So I emailed and then followed up with phone call where I was informed I "might receive it in mid-December." This is unacceptable. I am fully aware ZGallerie has a poor reputation when it comes to shipping furnishings and other large pieces but this is a simple 7' glitter tree that coordinates with one I purchased from one of their stores many years ago. An in stock item should not take forever to ship out. Very disappointed and will not be trusting their online order system again.

I have purchased thousands of dollars worth of merchandise from Z Gallerie. It took months to receive the items and now it's a year and I'm still waiting for a few items. Z Gallerie said the items I'm still waiting for were delivered but I never received them and received no notification they were on their way. I checked my security camera and my neighbors and a large area rug was never delivered. I received a picture and the glass was smashed. Z Gallerie was nice enough to replace that picture. I ordered a standing floor mirror. When the shipping company received it it was smashed and they it felt it was unsafe to deliver. Now the mirror is unavailable and Z Gallerie want to charge me the difference for a new mirror. The decorators in Miami were very nice to help me decorate my new home with their designs. That was the only positive experience I have had. I want to decorate the rest of my home but now I'm very hesitant to use Z Gallerie.

While the furniture is ok. It's really a high pricepoint for subpar customer service. It took almost 6 months for me to get 3 bar stools. The "white glove" delivery service they used scratched the stools up and did not install the pull rings. After going back and forth with customer service they sent a repair service out to repair the legs and shipped out replacement rings. Sounds good right? Wrong! It took 3 months of canceled and rescheduled appointments for the repairman to come and repair the legs (about 25 minutes of work). And the pull rings...yeah not on his work order and no instructions or skematics on where they should go. Contacted customer service again for instructions...at this point I'm fed up and will just do it myself...told that there are no instructions. I should be a able to feel where the trivet is, cut a hole in the fabric and screw in the rings. What?!?!!! In these stools that ended up being $400+ each?!?! I think not! Lesson learned. Never again!