Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
476 reviews
Z GallerieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Anything but ordinary.Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Z Gallerie (zgallerie.com) has 476 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
476 approved reviews, newest moderated first
Liliana Gantes did an excellent job resolving my problem. The most important part to me was her prompt responses and follow through, which most people never do. She is a gem.
By Maria B.
Response from Z Gallerie· Sep 8, 2022
Good afternoon Maria! We are extremely happy about your five-star experience with Liliana! Thank you for choosing Z Gallerie. Adria G.
My name is Charles, I ordered a sectional from Z-Gallery a few months ago and need to add an additional piece to it. To be sure I am getting the correct item I called spoke to Carolina. The sale had ended yesterday, she spoke to her supervisor and was able to applied the sale price to my order. So nice of her, also explained all I needed to know about my order.
By charles D.
Response from Z Gallerie· Sep 7, 2022
Hello Charles! Thank you for sharing your five-star experience with Carolina! We appreciate our customers dearly, and hearing your feedback is so helpful to us. We hope you love your order as much as we love having you as a customer. Adria G.
I have been a faithful customer of Zgallerie for about 10 years now. This is because their customer service is stellar!
By Tajuanya D.
Response from Z Gallerie· Sep 5, 2022
Good morning Tajuanya! Thank you for sharing your five-star experience with Z Gallerie! We appreciate our customers dearly, and hearing your feedback is so helpful to us. Adria G.
After speaking to several reps.....finally I was transferred to Dominique Berenice who was extremely helpful in reaching a satisfying result. I am very grateful to her. I love Z Gallerie products....but wish they would consider reevaluating their shipping rates....it could be a deciding factor on a purchase.
By Natalie A.
Response from Z Gallerie· Sep 5, 2022
Good morning Natalie! We are extremely happy about your five-star experience with Dominique. We appreciate our customers dearly, and hearing your feedback is so helpful to us, thank you for choosing Z Gallerie! Adria G.
The product was never delivered. I ordered it in May. It was to be delivered by end of July. I called for an update in August and was told the mid/end of August. Now they will not refund the money and will not provide a date of delivery. I asked the maximum amount of time I would have to wait before it is assumed to be permanently lost and after not responding to the question several times the customer service said he did want to speculate. How is this not stealing?
By Julie G.
Response from Z Gallerie· Sep 1, 2022
Hello Julie, our apologies for the inconvenience with your order and the overall experience regarding your case handling. Would you mind providing me with your order number or phone number associated with your account at [email protected] so I can contact you via email? Adria G.
We had an issue with our order/delivery experience but got connected with Mike Duarte who went above and beyond to resolve it in a very timely manner! He definitely changed our frustration into satisfaction with our experience!
By Stephanie T.
Response from Z Gallerie· Sep 1, 2022
Good afternoon Ms. Stephanie! We are extremely happy about your outstanding experience with Mike. Thank you for choosing Z Gallerie! Adria G.
Francisco did an amazing job! He reached out to the art team to get my questions answered and called me back super fast. Very professional and efficient. Thank you Francisco!!
By Regina
Response from Z Gallerie· Aug 24, 2022
Hi Regina! Thanks for choosing Z Gallerie for your shopping needs, we appreciate your business and your 5-star rating. We look forward to seeing you again! Adria G.
An Amazing helper and kind lady named Brenda from Escalations helped me cancel my order when no one could. Quick and easy with her!
By E L.
Response from Z Gallerie· Aug 24, 2022
Good morning E Lacy! We are extremely happy about your five-star experience with Brenda. We appreciate our customers dearly, and hearing your feedback is so helpful to us, thank you for choosing Z Gallerie! Adria G.
