Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
17 reviews
ZERO BREEZESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ZERO BREEZE, established in 2016, is a tech-driven outdoor living brand. Since the launch of the first portable air conditioner ZERO BREEZE Mark 1 in 2016, ZERO BREEZE has been in relentless pursuit of the perfect synergy of innovative technology and user experience. With its footprint in more than 40 countries and regions, ZERO BREEZE is dedicated to ease outdoor living with innovations.
ZERO BREEZE (zerobreeze.com) has 17 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 6 reviews with 1 star · Clear filters
zero breeze should be called ZERO SERVICE. Bought a mark 2 and i told the sales person that i needed an intake adaptor. I was told to order it direct from zero breeze. It was listed on the shop so I purchased and paidn for it. Then i get an email saying that they dont have any in china, only in texas but they wont send it to me. WOW. what great service.
By Misha
Stay away from zero breeze products. Used twice and both times it shut off as soon as the battery that came within went down 1 bar. Terrible customer service. Let me clarify. After fully charging when the battery drops 1 bar( not when it's at 1 bar) it shuts off.
By WR S.
Response from ZERO BREEZE· Aug 13, 2026
Hi, we would like to clarify that when the battery drops to the last bar, the indicator will flash to warn you of a low battery and the need to recharge. The AC automatically shutting down at this point is a normal safety feature to protect the battery cells. To help us better understand your situation, could you please confirm: 1. Was the battery fully charged before you started and how long it run the Mark 3 AC ? 2. Which mode were you running? In high-power Rocket Mode (~500W power draw), a fully charged 1022Wh battery typically runs the AC for about 2 hours under ideal conditions. Depending on your actual ambient temperature and humidity, the runtime may vary slightly. We want to make sure your unit is performing normally. Please contact our support team at [email protected] so we can assist you directly.
MY CHILD HAS BRAIN CANCER I NEEDED ADDITIONAL COOLING FOR HER AS WE WANTED TO TAKE ONE LAST TRIP TOGETHER AS A FAMILY…I FINANCED $3000 DOLLARS FOR A PIECE OF JUNK, IT TOOK ME A COUPLE WEEKS TO EVEN OPEN THE BOX,MY CHILD CAN NO LONGER WALK SO I WAS JUST A BUSY DAD… THE ($3000 THING) SHOWED PROBLEMS EXACTLY AFTER THE 30 DAY RETURN POLICY WAS UP NOW THEY ARE SAYING IM SCREWED, THE UNIT DOES NOT WORK,AN ALL THEY WILL DO IS SEND YET ANOTHER PIECE OF JUNK, I AM VERY DISAPPOINTED I PAID SO MUCH MONEY TO OWN A PRODUCT THAT DOES NOT WORK, EVEN IF I RETURN THIS NON WORKING DEVICE I STILL HAVE TO PAY OFF A $3000 DOLLAR LOAN WHILE MY CHILD IS ON HER DEATH BED DONT BELIEVE ME GO TO NEQUASHIA BOONE ON GOFUNDME MY CHILDS NAME IS ERICA BOONE… TERMINAL BRAIN CANCER…TOTAL RIP OFF👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎… FYI MY BABY NEVER SEEN THE OCEAN, NOW SHE NEVER WILL… YALL REALLY NAMED IT CORRECTLY…ZERO FREAKIN BREEZE IS RIGHT…DO NOT WASTE YOUR MONEY LET MY STUPIDITY BE A LESSON FOR YOU ALLLLLLL.
By Claude B.
Response from ZERO BREEZE· Mar 26, 2026
Dear Claude, our hearts are completely broken for you and Erica. We sincerely apologize for the frustration you've experienced. The reason we previously offered a replacement was due to a lack of detailed communication—we were not fully aware of your heartbreaking situation, nor did we know that a refund was the solution that would truly help you. We are deeply sorry that this misunderstanding made us appear irresponsible or uncaring; that was never our intention. We have just sent you a personal email to listen to your needs and cooperate with you to resolve this issue. Please check your inbox. We are here for you.
Stay away this outfit is a scam. they ship you overpriced junk 2-3 months after purchase with promises of refund guarantee and no communication when trying to get your money back. Totally false advertising!
By Mr B.
I ordered a zero breeze since January and got zero in my mail box. They kept brushing me off until I contacted PayPal and got my refund. Bad communication and service !
By Mohammed A.
BAD experience they don't give updates on your order!
By HD F.
