Zen PlannerReviews of zenplanner.com

I am a loyal zen planner customer. I have been approached by mind body several times and have not switched in hopes that zen planner will continue to update the customer back end. It is very challenging for clients to navigate through zen planner. Always get complaints that it’s difficult to use and not user friendly. The app doesn’t allow you to book single appointments and doesn’t allow you to easily add or change times from the packages clients purchase. I hope this issue can be fixed soon or I will have to start looking at other service providers. Thanks.

Thank you for your excellent customer care!

The main downside is that it cannot handle multi-location and the support team is only based in the USA, so receiving phone support is pretty much non-existent if you live outside of the States. They need a European, Middle Eastern or Australian Support Office to provide support to users in different time zones.

I am extremely satisfied with the ZenPlanner system for our business and even more so the very friendly & knowledgeable staff - who never seem to get annoyed by all my calls & questions ;)

We are loving Zen Planner! There are a few little glitches here and there, but they get resolved quickly. The support is outstanding! I really appreciate that you get to talk to real people when you call for help. They also have a lot of written and video documentation to help answer any questions. Wish I started using them a long time ago!

Very very helpful webinar! I still have some confusion just not as much LOl

Great software for running our martial arts studio. We grew 40% last year and a big part of that credit is due to implementation of Zen Planner and the possibilities it opened up for us. Thank you!

sorry guys. We've been using zen planner for a year and a half now, and still feel like we need to contact support very often to get assistance with using it. The scheduler is ok for classes, but is terribly difficult to use for my PT appointments. It takes way too many steps to add, remove, or move an appointment and so I just end up using my Outlook Calendar instead. Frustrating when I pay for zen, and Outlook and Google calendars are way easier to use. Also, when we call for assistance it takes a few hours or the next day before we can get help. I know if my customers aren't happy and I can't take care of them right away... there is a good chance that I lose them. Even our members have had numerous challenges with the app and registering for classes or even signing in at the front desk due to constant application error code. Honestly, if FBBC didn't require that we use zen, we would have found another system long ago.