I have never had better customer…
I have never had better customer service in my entire life. My point of contact was named Jeremiah D. and they were so helpful, personable, and human!
By Jen C.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
336 reviews
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Behind every healthy pet is a happy pet parent. Get the care your pet needs with Fuzzy. All pets have their own personality and unique health history. From independent cats to grade A clingers, anxious pups to fearless fidos, Fuzzy delivers expert care and vet-curated products tailored to your pet.Fuzzy Vet Expertise In Your PocketOn call 24/7 for your questions, big and small. If your dog keeps staring at the wall, ask Fuzzy about it. When your cat's not eating like they used to, we'll help you through it. With over 750,000 consultations performed, we've heard it all. Don't be shy.At-Home Pet Health TrainingWe'll answer the questions you have as a new pet parent, plus ones you haven't thought of yet. From how to brush your cat's teeth to how to deal with a dog's upset stomach, Fuzzy's Pet Care Fundamentals Course will help you master pet parenting.Curated by VetsIt’s hard to know what to get with a million pet products around. Fuzzy vets have hand-picked treats, meds, shampoos, at-home tests and more to ensure you're only getting the best for your pet whether or not you’re a member.Our Veterinary Team Understands Them to Help YouAlways available via 24/7 Live Vet Chat, our Fuzzy vet team can help with all issues- big or small. Through curated, vet-recommended health supplements and a mobile app that personalizes pet care, help is just a click away.Our founders, Eric and Zubin, have been there as pet parents themselves. The idea behind Fuzzy began when Zubin rushed his pup Mo to the emergency vet. After 7 stressful hours, he left with a $2500 bill, only to learn the luxated patella could have been treated at home.
Fuzzy (yourfuzzy.com) has 336 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
336 approved reviews, newest moderated first
I have never had better customer service in my entire life. My point of contact was named Jeremiah D. and they were so helpful, personable, and human!
By Jen C.
Laura was absolutely amazing! She was knowledgeable and took time to answer all of my questions, she also provided articles with helpful information on all of the specific issue I'd address. She also provided me links to the products she offered to get my puppy on the road to feeling better permanently! Thank you Laura.
By Lynnette
LJ | C.V.T, V.T.S. Is a great Veterinary Technician with Fuzzy’s Veterinary Team. She helped me a bunch and put me at ease with my pups situation!
By Kiera
Very attentive. My issue was resolved immediately.
By Laura H.
I just placed my first order with yourfuzzy.com a couple of days ago after discovering them online while searching for my dog's special needs pet food. My dog has bladder stones and requires a special diet to reduce the formation of stones. I contacted customer service with a question before placing my order and my call was immediately answered by a live human being named Matt who was able to provide me with the information that I needed, and completed my order on the phone. He promptly answered all of my questions and sent email conformation as soon as my order was placed. I was pleasantly surprised by the huge savings I received with yourfuzzy! My dog had already been on this special food, which is not available in retail stores, for more than a year and I was angered that my previous supplier had been seriously overcharging me, taking financial advantage of my dog's health needs. I am awaiting shipment at this time but I definitely highly recommend (5 stars) yourfuzzy for the excellent customer service and pricing. Now I can better afford to take care of my best friend! Thank you, yourfuzzy, and thank you Matt! UPDATE: I received my order in 2 days! Great job, Fuzzy!
By Lisa O.
I asked Krishna S. for help via chat. She was pleasant, knowledgeable and through with explanations of how becoming a new customer with Fuzzy company works. I give her 5 ⭐️ ⭐️ ⭐️ ⭐️⭐️ Congratulations on your new company. Your outreach goals are commendable and I wish you the best.
By Linda H.
Jeremiah was very helpful with what I needed this evening. He also helped recommend different food choices for my kittens! Overall, a great experience :)
By Michaela M.
Thank you for the Compassionate and empathetic concern for my sweet Chihuahua experiencing awful balance problems a couple of days after a big seizure. Knowing she needs to go to the ER instead of just watching her or adjusting her meds was very helpful. And knowing for sure she needs to go instead of worrying about the cost if it wasn't even needed was super helpful. Also, they went above and beyond and send me links to financial aid i didn't even know existed!
By Ann H.