Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
447 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a boutique tour operator specializing in upmarket tours and travel services in Cuba, Egypt, Greece, Israel, Jordan, Morocco, Oman, Turkey, Bahrain and the UAE.
Ya'lla Tours USA (yallatours.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
447 approved reviews, newest moderated first
Lisa Christiansen did a great job handling my client's postponement! Looking forward to working with her soon to get them rescheduled for 2021!
By Susan H.
Response from Ya'lla Tours USA· May 6, 2020
thank you, Susan! Be well
We have just returned from a fantastic Y'alla trip to Greece, where we visited Olympia and Delphi. We traveled with a group of 9 friends, and could not have been more pleased with our guide, Konstantina Griva. Her depth of knowledge about Greece was truly inspiring. It seemed that no matter what questions we asked - and we asked a lot! - she was able to provide thoughtful and informative answers. Tina is a real gem, lovely to be with, and able to laugh along with our group, (who have been friends for 50+ years). She is so warm, dignified and unflappable. Thank you!!
By Carolyn B.
Response from Ya'lla Tours USA· Apr 30, 2020
Thank you Carolyn! It means so much to the whole Ya'lla team to hear from our happy travelers. We hope you and your family and friends are healthy and safe.
The tour in Egypt was a dream come through. We had an amazing experience. We were met on time by our egyptologist guides, transfer guides and drivers except on one occasion. I recommend to carry a smartphone to contact Ya'lla office in Egypt in case of emergency (very useful). The itinerary was respected, few optional additions offered (all worthed). Shoppings stops, as expected, but good produces offerings, no pressure to buy. The tipping guide was helpful. Wished the Egyptians were taking Canadians dollars. I would skip the farewell lunch at the end.
By Dominique & W.
Response from Ya'lla Tours USA· Mar 23, 2020
Thank you so much for taking the time to share your very good feedback. We hope you and yours are keeping well.
We had only positive experiences with Ya'lla. They met us at the Cairo airport, helped us through customs and then on to our hotel in Giza. The plane was over an hour early, yet Mr. Maged Ayed was there to meet us! He whisked us through customs and our driver got us to our hotel quickly. On our way back to London Mr. Ayed once again met us at our hotel and took care of the complexities of getting through the airport. We will go back to Egypt once the Grand Egyptian Museum opens and we will be using Ya'lla once again. Thanks Ya'lla
By Charles & S.
Response from Ya'lla Tours USA· Mar 17, 2020
Thank you so much for taking a moment to write. It's always good to know our travelers have thoroughly enjoyed their experience with us. In the midst of all this virus stress, it's especially encouraging. Sending thoughts of good health to you and yours and looking forward to working with you again.
Everything was great especially our guide.
By David & M.
Response from Ya'lla Tours USA· Mar 17, 2020
Thank you for letting us know you had a great experience. Wishing you health and peace in these stressful days.
Everything on our tour went perfectly. Our guide, Chana, was wonderful. The only complaint that I have is that they allow you to bring only a minimal amount of clothing for a 13-night stay. The reality is that we had to get laundry done halfway through. Otherwise our trip was most enjoyable.
By Debbi M.
Response from Ya'lla Tours USA· Mar 17, 2020
Thank you Debbi! We're so happy you had a perfect experience with Ya'lla. We'll certainly pass on your compliments to Chana and the whole team in Israel. We hope you and your family are keeping well in this stressful time.
We recently took a Ya'lla Tour to Egypt, Jordan and Israel. It was 9 days in Egypt, 4 in Jordan and 4 in Israel. It was fabulous. Everything was very well organized. The hotels were great. Maged, our contact in Egypt, was especially wonderful. All the guides were very good. Our only difficulty was caused by EgyptAir delaying some of their domestic flights.
By Nancy & F.
Response from Ya'lla Tours USA· Mar 7, 2020
What an amazing trip! Thank you for taking the time to write. It means a lot to us to know you had a great experience. We will certainly pass on your comments to Maged and the whole team.
Our 3-day 'stopover' tour was very good. Tour guide was very knowledgable and tour was well run. There were only 10 people in our tour group, which qualified well for the 'small group' tour we wanted. Our 2nd tour was a 1-day tour of northern Israel. There was a rocky start, as someone dropped the ball on making our arrangements, and no-one showed up to collect us for our tour. A few calls, however, rectified the situation, and within an hour or so, a private tour had been arranged for, and lunch was then included. The guide was not as informative as our first guide, but we did cover all the sights we were to see.
By Deb B.
Response from Ya'lla Tours USA· Feb 27, 2020
Thank you for taking the time to write, Deb. We're so glad you enjoyed your Jerusalem Stopover tour and do apologize for the rocky start to your Galilee day tour.
