Yakima Products, Inc.Reviews of yakima.com

Ordered a product, $750+ Yakima roof rack. Used for one trip and complete failure. All assembly and installation correct, Yakima refused to cover even a replacement or issue refund. Yakima will find any loophole they can to exclude warranty coverage. Do not give them your business. Yakima will abandon customers at the first sign of cost to them. Find a well reviewed rack on Amazon, they take returns and do not fight for faulty construction. Products are made outside the US and are the very same quality. Should have used amazon to start with. If your product fails, do not provide them with any info except a basic photo, they will use anything they can to avoid a costing them $$. Yakima products have terned to complete garbage along with many other brands who are trying to lower the costs of manufacturing. The 2 stars average makes sense, get a thule. Yak is right.

Do not buy the Holdup bike rack. Bought one, loaded two bikes on it and drove 20 miles. When I got home, and after unloading them, my wife noticed one of the cups was cracked as well as the hold down cable was broken. They are pretty simple to use/load so the bikes weren't loaded incorrectly. ... ok no biggie.... they have a warranty. I contacted their support channel and after a little bit of back and forth they did send me the parts to fix the cable but I was told the cup was on back order. Here I am now nearly 4 months with no cup. The thing has sat in my side lot collecting dust I did email them back in June and got the same response. What good is a warranty if you can't get parts for it? They must have a bigger issue if they can't get parts. What a bunch of b. s. Don't buy from them! I never will again. Probably cheap Chinese parts anyhow (and maybe this is the problem).

We have a Justclick2 tow bar mounted bike rack. While travelling at about 60mph along a motorway we were alerted by a passing motorist that there was a problem with the bike rack. The fold down mechanism had opened and the bikes, nearly horizontal to the ground, had ground down the handle bar, brake lever and saddle. The fold down mechanism failed. It should only operate when the car is stationary as a means of accessing the boot space by pressing down the rear lever with a foot. We only use the bike rack now by securing all of the bikes and the rack with strong straps to the roof rack.

Added a new Yakima Base Line rack to my 2022 Toyota Camry. I followed all required dimensions and triple checked all fasteners. When I first installed it, the rubber facing on the clips tore loose and the rack came off the car. I epoxied the rubber material back on. This flaw on the other clips caused me to loose the rack with bike on it on the highway. Damaged my car, the rack and tore up the bike. I have owned several Yakima racks over the years and never had one come off. Called Yakima right away, so far not much has been resolved. I now have an expensive damaged rack that should not be used.

Crappy quality control! One tower comes with a bolt head too big to allow the outer clip to install. Same tower and one other have flanges to narrow to allow the clips to sit properly. Seating the clips properly in the flange is something the instructions expressly require users to do! What an expensive piece of crap!!

Have had my Yakima Front Loader for some weeks now and the first thing to note is that it came fully assembled and it was mounted on my car within minutes of opening the packing with no reference to the instructions required. Yakima have developed this product so well, every thing has been considered including the locking capability. The rack is designed to be on the left hand side of the vehicle for obvious reasons. Because I have a kayak rack permanently on the left had side of the vehicle I had to put the Yakima on the right hand side which could have been awkward to use the rear wheel tie down except that there is a little lock release and the tie down can be easily reversed to suit either hand. The double front wheel supports mean that the bike can be supported while you continue with the final tie down. A very simple and convenient product to use that appears to be good quality so far.

While I love the EXO system's flexibility, there is a significant design flaw in using the SnowBank on the TopShelf. With the SnowBank on the TopShelf, adult ski bindings will NOT both fit inside the arms of the rack. One of them has to be outside of the arms/rack, which puts the end of the ski dangerously close to being too far past the width of the truck. Except for this one big design flaw, I would've given it 5 stars.

Skyline roof rack tower failed. The cast part of one of my towers broke while half way to my destination, delaying my trip two days while locating a new replacement tower. I provided pictures I had taken prior to my trip of my vehicle with my canoe loaded on Yakima’s system. I provided pictures of the broken tower and receipts of my purchase for the part that broke and for the replacement part. (I was required to purchase a full set of 4 skyline towers for $289.00). My request was that they provide a replacement for the one tower that broke. I suspected I was in trouble when their 1st response was to ask for the make, model and year of my of my vehicle, although I already provided them with a picture that showed my 2021 Honda Pilot with my 50 lb. canoe mounted on the the center of the rack on gunwale brackets and tied securely to to the two round bars and two lines tied to the front of my vehicle, one on the drivers side and one on the passenger side. After supplying them with the information requested, they requested that I give them the number located on the inside of the broken skyline towers even though I already supplied them with a receipt. I sent them the number along with a picture of the bar code above the number. Next, they asked how I secured the back of the canoe which extended a couple feet beyond the tailgate. I told them there was no need to tie down the back, the canoe was immovable. Explaining that the back tie would have only put more pressure/weight on the towers. I was then sent a picture of the “correct”, (and required), way to tie my canoe to the vehicle, showing the additional rear tie down pulling the boat down downward toward the rear bumper. The customer service lady asking me if that made sense? I responded that it did not make sense. The boat was already fastened tightly to the cross bars and pulling tighter would have only increased the pressure on the towers, as it turned out could not withstand the load already put on the from tying the boat to the snugly against the crossbars. Then James, (Yakima’s Warranty Service Specialist), came into the conversation, notifying me that it is “absolutely crucial” that the rear of the boat be tied down. Claim denied!! I’m leaving off my response to James as would likely violate the rules I had agreed to abide by.