Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
83 reviews
XNSPYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Xnspy is an all-in-one monitoring solution for mobile devices and tablets. The application works cross-platform in that, the software is available for both Android and iOS devices, including tablet devices. Xnspy has been voted the premier application for monitoring services by a host of technology brands and websites alike. The company is proud to help people, whether concerned parents or austere business-owners, to have an all-in-one solution for their device monitoring requirements.Xnspy began its foray into the mobile recording and monitoring space almost a decade ago, shortly after the two biggest mobile operating systems (Android and iOS) gained traction in the consumer world. Since then, Xnspy has been leading the phone monitoring arena and has routinely been placed high on app stores in its category and is favored highly by critics and reviewers alike.Today, Xnspy has become the defacto solution for anyone looking for mobile device monitoring solutions and has a host of capabilities that set it apart from its competition. The Xnspy website hosts updated information about its application and in-depth guides and how-to instructions for novice and experienced users. And with stellar customer service, Xnspy has continuously been lauded for its pro-user approach to troubleshooting and fixing bugs.
XNSPY (xnspy.com) has 83 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
83 approved reviews, newest moderated first
Their are better services and cheaper. Dose not update often and when it does its missing alot of text and calls also most features need the phone to be jailbroken. what a waste of money. I have made a ticket and they only responded 1 time out 6 emails to them.
By Robert M.
I didn't really get a chance to see how well the program worked, because I purchased it and then held onto the activation key waiting for my chance to install it. By the time I was able to I looked and found out it only had 3 days left before it expired. I thought it started once I installed it. Make sure you are ready to install when you purchase or you are just flushing your money.
By Amanda K.
This company is a complete scam!!! Do not order this product it has spyware and malware to gather your personal information!! They charged me $49.99 after deciding this product would be dangerous to install and requesting an immediate refund the same day I ordered the product after realizing this company is a complete scam artist!! They even try to use US celebrity names as a cover for their true identity! Buyer beware!! I just lost 49.99 for absolutely nothing!!
By Carmen De L.
Ist Müll... Erst nach 12 Stunden Anrufer Liste... Soziale Netzwerke funktionieren überhaupt nicht. Standort hat letzte Woche ein Mal funktioniert dann nicht mehr.... Support hat immer eine Ausrede....... Ein Müll kostet im Jahr fast 90€...
By Ferhat S.
Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep. I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages Hello, Thank you for contacting Xnspy Live-Chat support. Sorry, it is currently not available for iOS devices due to some technical issues. OK, so I can't use on Iphone now? If so, can you please refund me? Currently is it not available due to technical issues so it is not. All details already mentioned on the website you have to check before purchase. OK, I didn't see this. Does it work with jail broken Iphone? Sorry but no. OK, then I'd like to get a refund for my $89 I spent How do I do this? If you only want a refund it would be partial refund. Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site. I have not even downloaded it as the software does not work. As i told you currently due to technical issues it is not available which is already mentioned on the website But when will it be available? Our dev team is working on it so once it will resolve we will let you know and update you. Any estimate? We cannot give you exact time frame about it. Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim. You have your right to do but we have to follow our policy and full refund is not the option Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed. Is there anything else may I help you with?
By Trent B.
It is easy to use. We have installed it on our team's tablets. It tell me everything about how they use the tabs and I can easily monitor it. The features like screen recording, call recording and location monitoring is good with it.
By Amelia C.
Terrible software. Loaded 3 times snd hardly any features worked. It worked a little better than their customer service. The customer service didn't work at all. Don't waste your money. Garbage company.
By Andrew C.
You need access to the device for it to work. I'm not sure what good spyware is if you have to get the device every day for 2 factor authentication with their software. If I have the device, I don't need the software. I'm not sure they understand the concept of spyware. Also, you can see that the monitoring is on the phone, the vpn is turned on and anyone that looks at that will know they didn't turn it on and then turn it off. I've spent 2 days, trying to get it to work and it doesn't. I constantly need access to the device, which again, if I had I wouldn't need the software.
By Rex L.
