Support team is responsive
Support team is responsive, but there’s still room to improve consistency and resolution speed.
By Jeremy
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
83 reviews
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Xnspy is an all-in-one monitoring solution for mobile devices and tablets. The application works cross-platform in that, the software is available for both Android and iOS devices, including tablet devices. Xnspy has been voted the premier application for monitoring services by a host of technology brands and websites alike. The company is proud to help people, whether concerned parents or austere business-owners, to have an all-in-one solution for their device monitoring requirements.Xnspy began its foray into the mobile recording and monitoring space almost a decade ago, shortly after the two biggest mobile operating systems (Android and iOS) gained traction in the consumer world. Since then, Xnspy has been leading the phone monitoring arena and has routinely been placed high on app stores in its category and is favored highly by critics and reviewers alike.Today, Xnspy has become the defacto solution for anyone looking for mobile device monitoring solutions and has a host of capabilities that set it apart from its competition. The Xnspy website hosts updated information about its application and in-depth guides and how-to instructions for novice and experienced users. And with stellar customer service, Xnspy has continuously been lauded for its pro-user approach to troubleshooting and fixing bugs.
XNSPY (xnspy.com) has 83 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 5 reviews with 3 stars · Clear filters
Support team is responsive, but there’s still room to improve consistency and resolution speed.
By Jeremy
The text message tracking works decently and provides a clear view of conversations, but it could be more refined in a few areas.
By Shane B.
DO I wish I could see all the messages sent and received on their phone? Yes! Does the app show all the messages? No! Do I recommend? YESSSS!!!. Not the messages as much, but the call records, location, and screenshots of the phone worked very well, but the app needs serious upgrades. 3 stars at best!
By mathew
Awesome Customer Service Team. Still Need Rooms to Improve
By Gregory S.
The app works fine on Android 11. Installation was a bit tricky for me. Had to get help of their live support. Their CR was very helpful and guided me through the whole process patiently.
By Louis C.