X1MatsReviews of x1mats.com

Overall great mats but just a few places where I feel it could have fit slightly better. Get so many compliments on them though. Would recommend them to anyone looking to spice up the inside of there car.

So, I originally bought a set these for my wife's Tesla a couple of years ago - she loved them and they have really held up very well! I liked them so much in fact, that I bought a full set for my new truck, the same week I picked it up. This time, I opted for the black diamond pattern with electric blue stitching (matches my truck perfectly, btw) and have gotten so many compliments on them. I had some minor fitment issues at first, but with a little ingenuity, found ways to get it to sit correctly. They look absolutely fantastic and I really like the way the fully cover the carpeted areas, even up the sides of the console. It just looks so sharp. I have even become somewhat of an ambassador for F1 Mats, and have actually gotten several other people that I work with to order a set for their own vehicles. So far, all are happy with them! One more thing, the customer support I received was fantastic. Sarah Burnside did a great job of assisting me with questions I had and even just checking back in with me after they arrived. I could not be happier with F1 Mats, and will order again in the future!

UPDATE: F1Mats shipped the missing trunk mat and followed up to be sure it was received and that there were no further issues. Changed my review since they followed through and resolved the issue. Ordered custom floor mats and a trunk mat on 11/29/2022 and the money ($458) was taken from my account that day. Order#F1-77759. Received a confirmation email on 11/30/2022 confirming the order, including added trunk mat (which was an additional add-on price of $79). The order was delivered and the trunk mat was missing. The quality control checklist the company sent shows the trunk mat is not checked off/included in order. I notified the company that the trunk mat was missing and sent the requested images of what was received (floor mats). This was 12/26/2022 and they said they were checking with the production team as to why the trunk mat was not included and would update me the moment they heard back. I contacted the company by phone on 1/5/2023 and spoke with CSR Maverick and he told me the "trunk mat was being finalized to make sure it is a perfect fit for safety reasons and they will send a new email with tracking once it ships". There have been many emails since that time from me asking for an update and being told they were working on resolving the issue. 1/11/2023 I sent an email that if they did not have the trunk mat to ship, I would like to be refunded and would like contact info for a supervisor. Three weeks later (2/2/2023) they emailed asking me to confirm the body type of the car and "rest assured this will be resolved." The issue has not been resolved. I have still not received the trunk mat and have not been refunded for the product not received. I have communicated with the Customer Service team on multiple occasions and have documentation of all communication. Very unsatisfactory company to work with and does not live up to what they state. Yes, the customer service team (which consists of Jay and Maverick based on the multiple replies I have received) do reply, but it is always a series of the same generic response... "we apologize for the delay", "we have reached out to the production team and will notify you once we hear", "rest assured, you will receive an update soon", and "I will attend to this personally and make sure to provide an update". Also, the floor mats were not a "perfect custom fit" and took over 2 hours to install, but the company does state on their website that returns are not allowed after 7 days, which they are clear about. My complaint and negative review are over paying for items not received.

Hello Hello Hello my f-1 diamond stitched floor mats arrived today for my 2022 Polaris Signature LE. It took about 6 weeks for them to arrive. But that’s ok they are marvelous ,fit perfect,and easy to install. Thank for the lovely product f-1 mats. I will admit I got a little anxious especially after seeing some of the negative reviews. But every person got an opinion. And Im well satisfied with the product. I highly recommend F-1 mats Ga.#306 Major/ Mayor

EVERYTHING WAS GREAT!!! GREAT LOOK, GREAT FIT with a few adjustments, GREAT PRICE other mats were 3X as much, GREAT CUSTOMER SERVICE Felix responded quickly and answered all questions, GREAT SHIPPING product arrived is specified time and well packaged. Only reason I didn't give 5-star was because website pics gave 2 different colors for Sandy Gray (tan and gray) Color is true gray. And top mat, double-layer mat didn't fit around my aftermarket speaker pod which hurts the look. I'll probably only use it when driving and take it out for shows.