WyzeReviews of wyze.com

Most Wyze products I have used are mediocre which I expect for the low prices but their customer service is TERRIBLE. Do not expect support to provide any real help or stand behind their offering. I pre-ordered the Wyze Sprinkler controller in January 2021 which, as a pre-order perk, offered 3 years of Sprinkler Plus rather than the current 1 year. When activating the service, the app confusingly asked if I wanted 1, 2, 3 three years of Sprinkler Plus with the promo code. Logically I selected 3 years since that was what was offered and didn't think much of it. After a year of service, I was charged for 3 Sprinkler Plus subscriptions even though I only have 1 controller and obviously cannot use three subscriptions at once... I contacted support via chat and got nowhere, the agent had no clue what I was talking about and after wasting 30+ minutes, he said he would move it to an email, and it will be looked at later. I then proceeded to call the services support and, after 45+ minutes, they ended up credit me for the 3 controllers I was just charged for and completely cancelled Sprinkler Plus. However, the refused to credit me for the 2 years of missing service that I was promised when I pre-ordered the controller. I have recommended Wyze products to several people and have several Wyze products but will never buy from them again if they will not stand behind what they offer.

Waist of money stops working often customer service sucks. Constantly have to take them down to charge, battery life is a little over a month in a high traffic area. If you pay extra you can get 12 second video's (still not long enough to get any detail). Then try to cancel that feature, they won't. Sound feature is useless (can't understand what anyone is saying). Distance camera's can be placed from base is limited to about 70 feet. With this system you have to be constantly messing with in one way or another with multiple calls to customer service that drops your call over and over again. For the little time that it actually works I give i one star.

Wyze has the ABSOLUTE worst website and customer service there is. I have 5 Wyze cameras. I Had 2 "Cam Plus" Subscriptions set to expire in November (It's June) and bought 3 more. Instead of giving me a total of 5 "Cam Plus" Subscriptions is overlapped the 2 I already had and gave me one more. They instructed me to call Apple and get a refund which i did. Now i have no cam plus subscriptions. I already had 2 that were good until November. I have called at least 6 times and no one cares. It is the principle, not about the money. That was not my first incident either. I do not trust them as a company.

I bought a doorbell camera and outdoor camera. Customer Service is terrible. All I want is my 12 seconds of video on my outdoor camera. I would never purchase from them again.

I purchased 3 V 3 wyze cameras about 6 or 7 months ago into does not work anymore the other one does not have night vision and I know how to install and set them up they were protecting my house and now I get no recordings when I'm completely dead the other ones no night vision and they're just taking photos and not videos girl requested me to purchase to get video again I never knew that I would have never purchased them just want to record on my phone

The purchased Wyze camera is easily one of the worst experiences from a technical standpoint! Inconsistently working, ridiculous online account experience, camera shuts off and refuses to turn on without rhyme or reason (not due to WiFi or other connectivity issues). Don’t recommend.

Please do not buy these cameras it's a complete rip off and please let me know when the class action lawsuit starts because I know that will be coming very shortly

Just say that my experience with this company's product of a wyze camera V3 that I invested in 4 of them is really something that I deeply regret doing. They frequently go offline. When I reach out to customer service. I can spend easily 45 minutes I'm just one of the cameras and be no further along than when I first called the number of customer service the people that they have answering on the first tear have to stop for at least 5 minutes and pull up some sort of guidelines for them to run me through. I would not recommend this company for any kind of reliable online survey with system. The saying is true you get what you pay for however I don't believe between the amount of time that needs to be spent with their customer service department and the value of time because we all have a value of time it's it's not worth the price that I paid for their system and the pain and frustration of trying to navigate through their customer service department