Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
693 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
693 approved reviews, newest moderated first
Customer service was so helpful today. Explained every step she was taking. Made sure I understood what the final outcome of our discussion was. Great job! I have two nieces who have Wyze systems and love them. I personally have see the pics and videos and quality is awesome. Equipment has been no problem.
By Sharon M.
Response from Wyze· Jun 2, 2025
Thank you so much for your kind review!
Never works. Easily hackable. Waste of money
By Michael K.
Response from Wyze· May 30, 2025
Hi there, we are sorry to hear you may have had a bad experience and would like to look into this further. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.
My Wyze cameras and other devices are not reliable at all. Suddenly they stop working for days at a time, for no reason. No matter what you do, they do not work. Then suddenly they start working again. And then stop working again. I cannot rely on them for security purposes. I find them to be more like toys. I also could not get any decent help from Wyze Support. Useless.
By Kam F.
Response from Wyze· May 30, 2025
Hi there, we are sorry to hear you may be running into some trouble with your cameras. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.
I ordered a vacuum online from Wyze. It was delivered via Amazon, and the driver left my package in the apartment building’s front lobby instead of in the secured mailroom where delivery folks are supposed to leave packages. Not surprisingly, it got stolen. But Wyze did a very nice thing and reimbursed me. I appreciated that a lot… most companies wouldn’t do that.
By Maura
Response from Wyze· May 28, 2025
Thank you so much for your review!
WYZE/Google pay took $140.71 from my account after I canceled all subscriptions. If I see another charge from these pirates I will dispute it and do a stop pay. Their customer service is horrible and they just don't care if you are satisfied or not!
By bubba
Response from Wyze· May 8, 2025
Hi there, Wyze is unable to make any changes to your subscription on our end as in-app purchase info is not shared with us by Google. You may cancel your purchase from Google using the following steps: Tap Account > Services > the "..." next to the subscription > Cancel Subscription. You may read more here: https://support.wyze.com/hc/en-us/articles/360056246231-How-do-I-make-changes-to-my-subscription-through-IAP If you require further assistance, please reach out to our Wizards team (www.support.wyze.com) with any questions. Thank you.
I received and excepted a 3 month offer. A week later I cancelled renewal of the subscription. 3 months later I was charged and put on a monthly plan I never ask for. So when I went on the website to cancel again. While going finishing the cancellation, telling then 3 times yes i want to cancel. They offer an extended 3 months they say for free, but asked for a credit card anyway. ***Important*** In the terms of service, It states that I would wave any right to participation in any class action suit after. I refused the offer to avoid the (1) cancel subscription renewal, (2) being charge anyway, (3) Then asking them to investigate, (4) Then the 3 month offer, waving my rights merry-go-round. They currently have a class action suits against them. Also CNET just dropped their recommendation of wyze due to the continual security issues, mainly after the one last month when people had access to other members video feeds. Too much trouble, too many issues especially with a company with an F on the BBB and Poor customer service. Getting microSD cards and praying I don't have technical issues.
By Vaughn S.
Response from Wyze· May 5, 2025
Hi there, we are sorry to hear you may have had a bad experience and would like to look into this further. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.
I was just charged another annual renewal for Cam Plus. I haven't used the Wyze cameras for several months and totally forgot about them until my AMEX alerts me of the charge. WYZE is another company that sucks you in with subscription services but purposely do NOT provide a RENEWAL REMINDER. They can but they don't. I wonder how much revenue they get from this underhanded practice?
By Jay S.
Response from Wyze· May 5, 2025
Hello and thank you for your feedback on this. All service subscriptions are auto-renewed upon purchase. This means that your subscription will automatically renew once the current billing cycle ends and you will be charged. For more details, please reference our Wyze Terms of Service (https://www.wyze.com/policies/terms-of-service#g7). If you do not wish for your subscription to auto-renew, you can cancel the subscription before the start of the next pay period. Please note that subscriptions for Wyze Services are non-refundable. If you have any questions, or would like to provide any feedback, please reach out to our Wizards team (www.support.wyze.com) so we may assist further. Thank you.
Support doesn’t get back to customers.
By Mir
Response from Wyze· May 1, 2025
Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.
