Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
693 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
693 approved reviews, newest moderated first
This company was easy to deal with when the lights on my security camera didn't work. They are sending a replacement. Easy to contact to get help.
By Terri F.
Response from Wyze· Aug 12, 2025
We're glad to hear that, Terri!
I've had my Wyze v3 camera for 3 years. Had to call customer support because it stopped working. It wasn't the camera, it was the adapter I used that failed. Customer support helped me determine what the problem was. I bought a new plug in adapter and my camera is working like new. Thank you Wyze support!
By Marcia K.
Response from Wyze· Aug 11, 2025
Thank you so much for your review, Marcia!
You can’t cancel subscriptions through the app or their website—both just send you in circles and waste your time. The support chatbot is completely useless. The cameras used to work well, but now they constantly lose Wi-Fi connection, rarely record anything, and playback often fails with errors. Support is practically non-existent. This used to be a decent product and service, but ever since the company expanded, the quality has gone downhill fast.
By L. B.
Response from Wyze· Aug 5, 2025
Hi there, we're sorry to hear you are running into some trouble cancelling. To cancel subscriptions purchased via the Wyze website: 1. Log in to Wyze Web Portal (https://my.wyze.com/) using the same email and password that you use when logging into the Wyze app. 2. Click Account > My Services. 3. Next to the subscription you wish to cancel, click Manage subscription. 4. Scroll down and click Cancel plan. 5. Verify you want to proceed by clicking Yes, cancel subscription. 6. Repeat the above steps for each subscription you'd like to cancel. To cancel subscriptions purchased via the Wyze app: 1. Navigate to your device's subscriptions. a. For iOS devices: -Navigate to your device settings, then tap your Apple ID > Subscriptions. b. For Android devices: -Navigate to your device settings, then tap Account > Payments and Subscriptions. 2. Tap on the subscription you wish to cancel. 3. Tap Cancel Subscription and follow the instructions on the screen. Once this process is complete, you should receive an email confirming the cancellation of your subscription(s). Please note that the subscription will remain active until the end of your pay period, and no refunds will be issued for any unused time. If you have any questions, please feel free to reach out to our Wizards team at www.support.wyze.com. Thank you.
The worst company in the planet!!!
By Dublin S.
Response from Wyze· Aug 13, 2025
Hello, have you reached out to our Wizards team (www.support.wyze.com) so we could discuss your concerns? If not, could you please send us a message so we can better understand what your concerns are and try to help?
Wyze camera unceremoniously eliminated customers with any android with less than a 64 g internal storage capability from their platform so that the camera is unusable
By Daniel D.
Response from Wyze· Aug 4, 2025
Hello, Wyze app version 3.0 and above is compatible with Android 9.0+ and iOS 15.0+ devices only. Devices using a 32-bit operating system are not compatible with Wyze app 3.0. If you have any questions about compatibility, we would recommend taking a look at our support article here: https://support.wyze.com/hc/en-us/articles/360032748451 Thank you.
I purchased a camera and supporting equipment in June 2025. After placing the order, I was informed that the camera was backordered. They charged me for everything, and sent the supporting equipment, which are useless without the camera. Now I can’t return anything (even the camera I never received) because it is past their return date. What a scam. Take customer’s money but don’t send them the product and don’t allow cancellation. Plus, when you call their customer ‘care’ line, no one answers and the music they play while you’re on hold seems to be specifically created to be annoying so you will hang up.
By Karin J.
Response from Wyze· Aug 4, 2025
Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.
Had a new Wyze camera that was defective right out of the box. Discussed with Wyze support, and by the next day I received a replacement. Unbelievable support and service.
By Harry G.
Response from Wyze· Jul 31, 2025
Thank you so much for your review!
This camera system was a complete failure when I needed it the most. I have multiple cameras and all of them failed when reviewing the playback of a theft at my business. Not one camera recorded it and they all have the recommended SD cards in them which were all empty. This apparently is a known issue with Wyze. But good luck getting in touch with their non-existent customer service. Save yourself the time, hassle, and blood pressure and go with a reputable system.
By Jonathan M.
Response from Wyze· Jul 29, 2025
Hello, we are very sorry to hear this happened and would like to look into this further. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.
