Best customer support
Best customer support Had a problem with my order but Ava from customer support helped me out super quickly
By Jax
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
386 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wuben offers diverse lighting solutions known as its best EDC flashlight, quality headlamps, rechargeable led flashlight, bike lights & penlight.
Wubenlight (wubenlight.com) has 386 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
386 approved reviews, newest moderated first
Best customer support Had a problem with my order but Ava from customer support helped me out super quickly
By Jax
Wuben makes excellent flashlight. Beautiful design, high quality and perfect materials like titanium, cooper or aluminium. After my order the Chinese new year holidays started so the delivery took longer than described on their website.
By Ad.K.
I love Wuben's flashlights. They are extremely well made and they are unique compared to all the other flashlights on the market.
By Julie S.
Wuben makes some great flashlights! The X-series is definitely my favorite. The design is unique and the performance is up to par. - Fit to Survive
By Fit to S.
Order #WL19736C Almost 8 weeks to arrive which i think is very slow when they say it came by airplane battery will not hold any charge. they do not reply to any of my emails. will never buy from wuben again. contacted customer support all they said was have a nice day
By Ronald G.
Response from Wubenlight· Feb 19, 2024
Hi Ronald, I apologize for the delay in response and the inconvenience caused by the battery issue. From February 2nd to February 15th, our team was on holiday, which may have delayed our communication. Rest assured, we're now back and actively addressing all pending emails. Regarding the delayed delivery and battery issue, please accept our sincerest apologies. We're investigating the delivery delay and urge you to contact our customer support team at [email protected] for immediate assistance with the battery problem. Thank you for your understanding and patience. Best, The Wuben Team
The g2 would not hold charge .I requested a refund and that never happened. I have multiple wuben lights so was disappointed with this. Customer service is lacking
By Henry M.
Response from Wubenlight· Feb 15, 2024
Hi, We apologize for the inconvenience you've experienced with your G2 flashlight. To assist you promptly, could you please provide us with your order number? We'd like to ensure a swift resolution for you. Best, The Wuben Team
Best on market.
By Hugo C.
Keine Antwort vom wuben Bestellung nicht angekommen… Lieber nicht bestellen
By Wollte N.
Response from Wubenlight· Feb 15, 2024
Sehr geehrter Kunde, vielen Dank für Ihre Nachricht. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie erlebt haben. Um Ihnen besser helfen zu können, benötigen wir bitte Ihre Bestellnummer. Mit dieser können wir den Status Ihrer Bestellung überprüfen und eine Lösung finden. Vielen Dank im Voraus für Ihre Zusammenarbeit und Ihr Verständnis. Mit freundlichen Grüßen, Wuben