Had a flashlight malfunction
Had a flashlight malfunction and stop charging Fortunately the representative was very nice and understanding and reissued me a new one right away
By Guy B.
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
386 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wuben offers diverse lighting solutions known as its best EDC flashlight, quality headlamps, rechargeable led flashlight, bike lights & penlight.
Wubenlight (wubenlight.com) has 386 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
386 approved reviews, newest moderated first
Had a flashlight malfunction and stop charging Fortunately the representative was very nice and understanding and reissued me a new one right away
By Guy B.
Top notch torches and good prices
By James H.
Perfect. Fast shipping, good prices with discounts and perfect devices.
By Andrii K.
Had an issue with my KnightX0. Ava from CS was able to send a replacement. Took a while due to Chinese New year but other than that great overall experience and love the light!
By Greg P.
I love their products and their customer service is excellent 👍.
By David P.
Good product
By Anne-Marie P.
I ordered a New Year surprise box $19.99 + S&H $7.99 = $27.98, received a $33.99 (AliExpress free shipping) H1. What a major disappointment for a new year! Never again taking that chance.
By Robert
Response from Wubenlight· Mar 7, 2024
Hi Robert, We sincerely apologize for the disappointment caused by your recent order. We understand the importance of meeting your expectations, and we are committed to making improvements based on your feedback. Please accept our heartfelt apologies for any inconvenience this may have caused. Additionally, we would like to extend an invitation to our upcoming anniversary event on the 15th. We hope to have the opportunity to make it up to you and regain your trust. Thank you for bringing this to our attention. Best, The Wuben Team
SAV qualitatif et très professionnel. Je recommande les produits Wuben qui sont excellents.
By Jimbo