Tracking does'nt work
Tracking does'nt work, no response to 3 emails. No updates on delivery. ordered on 12/17 as gift.
By Tlocascio
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
386 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wuben offers diverse lighting solutions known as its best EDC flashlight, quality headlamps, rechargeable led flashlight, bike lights & penlight.
Wubenlight (wubenlight.com) has 386 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
386 approved reviews, newest moderated first
Tracking does'nt work, no response to 3 emails. No updates on delivery. ordered on 12/17 as gift.
By Tlocascio
I ordered G5 from their website for my astronomy usage and as an year-end gift to myself. However, i ordered a black version and received a green one. Upon inquiring the issue, the customer service wanted to charge me more to send me what i ordered originally or refund $6! The customer service is poor, the inventory management is poor and that tells me the company is run poorly.
By Girish N.
Shipping time is disappointing, 18 days is too long. Love the flash Lights though, appears to be high quality and so far work great 💯. For the quality the sale price is on parr with other lights of similar design and quality.
By Ronnie D.
So far my Reveiw is all about, NOT RECEIVING MY ORDER!!! I WOULD LOVE TO MAKE A REAL REVIEW....... BUT WITHOUT AN ITEAM.... IT IS IMPOSSIBLE!!!!
By David M.
I ordered a wuben x4 on the first of Dec and and paid $699 shipping and my light says it is still in China this is crazy if ya want one before Christmas better order it to months ahead because they ship as slow as they can
By David S.
Never order from wuben, you will never receive your package, Complaint made on this site, by many customers asking for the closure of the site
By BY M. H. D.
I have made several purchases from Wuben. Their products are durable and reliable. I now have purchased 10 flashlights and I am satisfied with each one. I am at the point that I cannot wait to see what is next as far as new products.
By Scott
I loved my Wuben G5 light until it failed just over three months after purchase. All the Wubenlight dot com websites come up in my browser as a fake store that may be a scam, so I'm hesitant to move forward. Seems like they're taking the market by storm, but not following up after the sale, and Quality control may be a serious issue.
By Grateful_Guy