Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WPForms is the best WordPress forms plugin, trusted by over 6,000,000+ users. Create powerful WordPress forms in minutes with our drag & drop form builder!
WPForms (wpforms.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
612 approved reviews, newest moderated first
WPForms is super powerfull and intuitive
By Felix
Response from WPForms· Jul 17, 2024
Hi Felix! Thank you for your fantastic review! We're delighted to hear you find WPForms powerful and intuitive. If you need any assistance, we're here to help! Best, Abhishek Sharma Senior Support Manager
First of all, WPforms price looks heavily discounted with a limited time period but on a quick search, this is their normal price. This is known as a ‘discount countdown scam’ – scaring people to buy it now. This raises the question if the software itself is truthful, i.e 0 emails but 9 entries which you cant view unless you pay for it. If using SMTP, you can send a test email and check the SMTP log outside of WPForms which shows just 1 entry, yet the WPforms software shows 9 entries still. It’s got all the hallmarks of a scam. Buyer beware and pay on a credit card so you can chargeback. I do not trust the discount, i do not trust the software thus i do no trust the money back guarantee.
By Chris
Response from WPForms· Jul 16, 2024
Hi there! Thanks for sharing your feedback with us. We genuinely value all customer insights and want to address your concerns thoroughly. Discount Countdown: We offer new users an introductory discount so they can experience the full capabilities of WPForms at a lower price for a whole year. It's definitely not a scam—just our way of providing great value to new customers. Entries Number Mismatch: I understand the confusion about form submission entries. We send a weekly summary email showing the total number of submissions, and we mention that entries aren’t stored on your site if you're using the Lite version. This info is also displayed on the Entries page of the Lite plugin, where you can enable Lite Connect if you wish. You can see the screenshot (https://a.supportally.com/BLIA8E) for reference. Additionally, even with the Lite version, you can still access your form submissions through form notification emails. You can set up these notifications to receive the entries directly. Here’s a handy tutorial on how to do this: https://wpforms.com/docs/setup-form-notification-wpforms/ Trust and Chargeback Concerns: We clearly state our 14-day refund policy on our website, and we stick to it. We even make exceptions sometimes and offer refunds beyond that period, depending on the situation. We always put our customers first and aim for your success. Customers' trust means everything to us, and we strive for complete transparency and satisfaction. We’re definitely not looking to mislead anyone. If you have any suggestions on how we can make things clearer, we’d love to hear them. Thanks again for your feedback! Best, Abhishek Sharma Senior Support Manager
Amjad listened to my problem carefully and offered a generous solution to help. I'm happy. My client is happy. Thank you
By Danielle S.
Response from WPForms· Jul 16, 2024
Hi Danielle! Thank you for your kind words! We're thrilled that Amjad listened and offered a generous solution. It's fantastic that both you and your client are happy. 😊 We're always here to help, so feel free to reach out anytime. Best, Abhishek Sharma Senior Support Manager
The customer care is really helpful!! Thanks for your help
By Melissa
Response from WPForms· Jul 16, 2024
Hi Melissa! Thank you so much for your kind words! Best, Abhishek Sharma Senior Support Manager
The reason I write this today is due to the quality of the support team. They respond relatively quickly, usually within a few hours, and their assistance is detailed and practical, especially for advanced customisations. This level of support is beneficial for those who need additional help in tailoring forms to specific requirements. Overall, WPForms provides the necessary features and support to effectively enhance a WordPress site and I would (and do) recommend it to others.
By Andy B.
Response from WPForms· Jul 16, 2024
Hi Andy! Thank you so much for your wonderful review! We're glad to hear you appreciate our quick and detailed support, especially for advanced customizations. 😊 It's great to know WPForms is enhancing your WordPress site. We love your recommendation! Best, Abhishek Sharma Senior Support Manager
I had a problem with some errors apearing on random fields. Submitted a ticket and got a good and friendly answer. Problem solved.
By manuel G.
Response from WPForms· Jul 16, 2024
Hi Manuel! Thanks for sharing your experience! We're happy to hear our team could provide a friendly and helpful solution for those pesky errors. 😊 If you ever need more help, just let us know. We're here for you! Best, Abhishek Sharma Senior Support Manager
James gave clear and simple instructions to solve my issue. I highly recommend WPForms.
By Lee
Response from WPForms· Jul 16, 2024
Hi Lee! Thanks for the awesome feedback! We're glad James could provide clear and simple instructions to solve your issue. 😊 Your recommendation means a lot to us! If you need anything else, we're always here to help. Best, Abhishek Sharma Senior Support Manager
I needed the assistance of WPForms to solve a problem, they were super efficient and gave me the solution I needed in ultra-fast times, thank Ralden for the solutions! I highly recommend WPForms. A big thanks! Corrado
By corrado L.
Response from WPForms· Jul 16, 2024
Hi Corrado! Thank you for the fantastic review! We're glad Ralden could provide you with a super-efficient solution in record time. 😊 Your recommendation means a lot to us. If you ever need more help, we're here for you! Big thanks, Abhishek Sharma Senior Support Manager
