Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 27 reviews with 3 stars · Clear filters
Excellent products, but the shipping charges are outlandish. I ordered ONE table, and it costs nearly $300 to ship? I did it for the kids...
By Lawanna M.
Response from Worthington Direct· Jan 2, 2025
We appreciate what you did for the kids :) While we cannot always control freight rates, feel free to contact us prior to ordering and our team can check to see if there are alternative products that might ship from a closer location or have better rates.
Extremely long wait time.
By Cathy C.
Your packaging is subpar.
By Kenneth Snipes S.
Response from Worthington Direct· Aug 23, 2024
Thank you for your feedback, we'll pass this along to the factory. Let us know if you have any issues with your furniture.
I just like to receive confirmation of an order, instead of waiting until the order ships before we get any type of confirmation of the order being placed.
By Althea
Response from Worthington Direct· Aug 1, 2024
We're sorry that you did not receive a copy of your order confirmation. All orders placed online should receive an automatic confirmation immediately sent to the email address used on the order. Again, we apologize if this transmission did not make it to you.
Order from the website - it is much easier and you will receive a better price than what you will be quoted.
By Y.M.
shopping cart is hard to update, had to delete items and re-add, couldn't just edit. Wish your shipping times were faster
By C C.
Response from Worthington Direct· Apr 15, 2024
Thank you for your feedback! We're launching a redesigned website soon and hope your next order is simplified. We ship factory direct, but feel free to chat, call or email to see if there might be alternative products with faster lead-times. Thanks agian!
Shipping was very expensive
By Courtney L.
Shipping cost is astronomical!
By Susan C.
Response from Worthington Direct· Jan 25, 2024
Contact us before ordering next time and we can look for alternative options that might ship from a closer location to you. We don't hide freight costs in the product cost, so they are actual rates provided by top national freight carriers. Thank you for your business!
