Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 286 reviews with 5 stars · Clear filters
Jumie Olabi was EXTREMELY helpful. They were so kind and responded extremely fast. You are lucky to have an employee like Jumie.
By Olivia
Response from Worthington Direct· Apr 23, 2025
Thank you for sharing your kind words! We are very lucky to have Jumie on our team :)
Very easy to locate the item I was looking for. Very detailed description of the item. I would definitely purchase from you again.
By Liz D.
Jumie did a fantastic job helping with our issue. She was prompt, nice and helpful. She took it upon herself to check out the warranty and have our replacement delivered in record time!
By Leslie
We were missing a set of legs for tables that we ordered - sent a replacement for them with no hassle
By John P.
We have made several purchases from Worthington direct and the experience is always good. The product is good quality and is priced well to fit within budget parameters. Our sales rep is Sharon and she is amazing to work with.
By s. D.
Response from Worthington Direct· Apr 2, 2025
That's outstanding to hear! Sharon is indeed amazing, thank you for your review!
Website fairly easy. Chat answered quickly. I also called and they answered quickly.
By Intell
Response from Worthington Direct· Mar 31, 2025
Happy to help, thank you for the great review!
Convenient online ordering, helpful tracking emails and quality products.
By Kathleen
Customer service exceeded all expectations! I have ordered from Worthington Direct several times and the quality of their products is excellent. Their team effectively communicated when my order left their facility along with tracking information and the estimated date and time of day I should expect them to arrive. My most recent order contained a slightly defective part. Within minutes of emailing my sales rep, I received an email from customer service apologizing for the mishap and letting me know a replacement part was on the way.
By Jennifer E.
